Zaliah Richards
Armidale,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Operations
JB Hi-Fi
11.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Cashier
McDonald's Restaurant
03.2020 - 03.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product refunds.
Customer Service Cashier
IGA Supermarket
04.2019 - 04.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Wauchope High School
Wauchope, NSW10.2022
Skills
- Customer Relations
- Order Processing
- Retail Sales Customer Service
- Refund Processing
- Store Maintenance
Timeline
Operations
JB Hi-Fi
11.2022 - 01.2023
Customer Service Cashier
McDonald's Restaurant
03.2020 - 03.2021
Customer Service Cashier
IGA Supermarket
04.2019 - 04.2020
High School Diploma -
Wauchope High School
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