Zana Adili
Dandenong ,Vic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mr Donut
03.2009 - 05.2019
- Assisted customers with inquiries and order placements, ensuring excellent service quality.
- Processed incoming calls efficiently, managing customer requests and resolving issues promptly.
- Maintained knowledge of menu items and promotions to provide accurate information to customers.
- Collaborated with team members to enhance workflow efficiency and reduce call handling times.
- Trained new staff on customer service protocols and company policies for consistent service delivery.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
Retail Assistant
Dandenong IGA
09.2013 - 06.2016
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels through regular stock checks and timely reordering processes.
- Trained new team members on store procedures and customer service standards.
- Conducted cash register operations accurately, ensuring balanced transactions at day's end.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
OCA Online Courses Australia - Teachers Aide Course Bundle
(3 Micro-Credentials)High School Diploma -
Dandenong High
Victoria Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Paperwork processing
- Order processing
- Staff training
- Store maintenance
- Stock management
Additional Information
Available - Part time M/ T/ W/Th/F
Timeline
Retail Assistant
Dandenong IGA
09.2013 - 06.2016
Customer Service Representative
Mr Donut
03.2009 - 05.2019
OCA Online Courses Australia - Teachers Aide Course Bundle
High School Diploma -
Dandenong High