Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Zana Oeur

Zana Oeur

Canberra,ACT

Summary

Proven customer service person with a track record of enhancing customer satisfaction at Bakers Delight. Skilled in cash management and known for reliability, I effectively resolved complaints, boosting loyalty. Demonstrated adaptability and exceptional communication, contributing to team success. Achieved significant improvements in transaction efficiency, embodying a customer-focused approach.

Work History

Customer Service Cashier

Bakers Delight
07.2012 - 02.2013
  • Processed customer orders and accurately handled payment transactions,
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.

Customer Service Cashier & Trainee in Waitressing

Fyshwick Cafe & Bakery
10.2001 - 02.2002
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.

Customer Service Cashier

McDonald's
10.1998 - 02.1999
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Provided excellent customer service, resolving inquiries and issues on the spot.
  • Displayed very good communication and customer service skills.
  • Strengthened company reputation by delivering exceptional customer service and support.
  • Maintained excellent customer service with timely deliveries and professional communication.

Education

Kindergarten - Year 5 - Primary School

Cabramatta Public School
Sydney, NSW
12.1995

Year 11 - Senior Secondary College

Canberra College
Phillip, ACT
11.2001

Year 10 - Secondary School

Wanniassa High School
Wanniassa, ACT
12.2000

7th-9th Grade - Secondary High School

Cabramatta High School
Sydney, NSW
01.1999

Year 6 - Primary School

Cabramatta West Primary School
Sydney, NSW
12.1996

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Complaint Resolution
  • Product Knowledge
  • Customer inquiries
  • Customer Assistance
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Team Collaboration
  • Active Listening
  • Cooperative Attitude
  • Creative Thinking
  • Cash handling and management
  • Order Taking
  • Basic Mathematics
  • Product restocking
  • Cash Register Operations
  • Coin and Currency Counting
  • Till Counting
  • Product Scanning
  • ID Verification
  • Retail Operations
  • Price Verification
  • Total Payment Calculation
  • POS Systems
  • Inventory Management
  • Cleaning Duties
  • Motivated
  • Empathetic
  • Time Management
  • Work well independently and with others
  • Great Communication Skills

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.

Languages

Cambodian
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Cashier

Bakers Delight
07.2012 - 02.2013

Customer Service Cashier & Trainee in Waitressing

Fyshwick Cafe & Bakery
10.2001 - 02.2002

Customer Service Cashier

McDonald's
10.1998 - 02.1999

Kindergarten - Year 5 - Primary School

Cabramatta Public School

Year 11 - Senior Secondary College

Canberra College

Year 10 - Secondary School

Wanniassa High School

7th-9th Grade - Secondary High School

Cabramatta High School

Year 6 - Primary School

Cabramatta West Primary School

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Zana Oeur