Zanae Allen
Bundaberg,QLD
Summary
I am a highly motivated young lady, that has a strong work ethic. I worked in a Cafe for 2 and a bit years, doing a variety of tasks leading to results in excellent focus on delivering exceptional support for customer needs. Successfully manage concerns and resolve conflicts to maximise customer satisfaction. I offer strong background in customer relations and communication. I currently work at PCYC as a gymnastics coach, I am wanting to expand my skills and knowledge into a job more orientated around the course I am studying, occupational therapy. I am eager to learn and am very dedicated towards any task at hand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gymnastics Coach
PCYC
01.2024 - Current
- Enhanced athlete performance by implementing tailored training programs and coaching techniques.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
Cruise Attendant/ Galley
Lady Musgrave Experience
08.2024 - 11.2024
- Resolved passenger complaints or issues promptly, demonstrating strong problem-solving skills.
- Participated in emergency drills and safety training, ensuring preparedness for any potential situations on board.
- Enhanced guest satisfaction by providing exceptional customer service and addressing individual needs.
- Assisted in maintaining a clean and safe environment for guests and crew members, contributing to overall experience.
- Efficiently managed check-in processes for passengers, ensuring timely boarding and departure schedules.
Hospitality Worker
Fresh Fixs Cafe
11.2020 - 02.2023
- Served customers via the POS system
- Waitressing including clearing tables
- Preparing & plating food
- Making coffees & cold beverages
Education
Occupational Therapy - Occupational Therapy
Central Queensland University
Bundaberg, QLD11.2027
Skills
- Exceptional customer service
- Strong teamwork
- Strong communication skills
- Patience and empathy
- Safety awareness
- Motivation and encouragement
- Parental communication
- Scheduling and organization
Certification
- QLD Working with Children Check (Blue card), QLD Government- 14/12/2026
- Responsible Service of Alcohol (RSA), Galaxy Training Australia
- Responsible Gambling Services (RSG), Galaxy Training Australia
- Cardiopulmonary Resuscitation (HLTAID009), First Aid Alive- 13/01/2025
- Basic Emergency Life Support (HLTAID010), First Aid Alive- 13/01/2027
- First Aid (HLTAID011), First Aid Alive- 13/01/2027
- National Employment Police Check, CV Check
Referees
- Tim and Janene- Owners of Fresh Fix's cafe
- 0412 305 414
- Kim Van Der Breggen- Manger of Toolooa SHS Tuck Shop
- 0439 683 566
- Julie Porter- Secretary of Local Central Football Club
- 0407 125 377
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cruise Attendant/ Galley
Lady Musgrave Experience
08.2024 - 11.2024
Gymnastics Coach
PCYC
01.2024 - Current
Hospitality Worker
Fresh Fixs Cafe
11.2020 - 02.2023
Occupational Therapy - Occupational Therapy
Central Queensland University
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