Zanais McKeown

• Creation of business name and business strategy to maximise effective service delivery and sales generation.
• Creation of social media presence and branding on Instagram.
• Creation of Terms of Business.
• Curate ongoing product range and model selection to maximise revenue.
• Develop relationships with customers to build rapport, loyalty and repeat business.
• Manage returns, exchanges and refunds in accordance with store policy.
• Answer customer questions about sizing, accessories, and merchandise care.
• Provide positive first impressions to welcome existing, new, and potential customers.
• Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Achievements

• Created business from inception and achieve sales within first week of operation.
• All dresses are repeatedly booked with positive reviews and feedback.
• Have established a loyal customer base with ongoing repeat business and referrals.

• Communicate positively with children and guardians.
• Maintain a clean and organised environment to ensure the well-being of children under my care.
• Sanitize dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Maintain open communication with parents about daily activities, behaviours, and concerns.
• Improve child safety by vigilantly monitoring play areas, potential hazards and risks and consistently enforcing safety rules.
• Reassure children when upset providing emotional support and stability.
• Assist with meal preparation, light housekeeping and laundry to support family with additional chores.
• Handle conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful environment.
• Communicate with parents regarding children's progress and development, raising any issues.
• Encourage positive behaviour and manners through example and gentle guidance.

Achievements:

• Develop strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
• Enjoy long term tenure with numerous children and families.
• Built lasting bonds with the families I work with through excellent communication skills creating strong rapport which have resulted in me being recommended amongst friends and family.

• Answer inbound calls and client inquiries promptly.
• Greet visitors and customers professionally and provide friendly, knowledgeable assistance.
• Arrange and coordinate site meetings with various stakeholders and experts.
• Confirm appointments, communicate with clients, and update client records.
• Correspond with clients on behalf of Managing Director via SMS, email, or telephone.
• Provide administrative support to Managing Director by handling correspondence, filing documents, and managing office supplies inventory.
• Support business efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handle sensitive information with discretion while maintaining strict confidentiality standards.
• Assist with onboarding new clients and securing paperwork completion.
• Collect and distribute messages to team members and management to support open communication and high customer service.
• Respond to client requests for service information and company information.
• Promptly respond to inquiries and requests from prospective customers.
• Assist with monthly invoicing and client billing.

Achievements

• Reduce administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
• Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Increase customer satisfaction by providing exceptional administrative support, resolving issues efficiently. promptly addressing inquiries and providing accurate information.
• Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
• Promote a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
• Strengthen client relationships through timely follow-ups and proactive problem solving.
• Use discretion when handling confidential sensitive information.