Zandalee Arthur
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptable and exceptional communication skills. Adapt at working effectively unsupervised and as part of a team. Proactive in mastering new skills and thrives in fast paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wellness Technician
Element Health Centre
05.2024 - 03.2025
- Assisting clients in using advanced wellness technology.
- Communicating instructions for therapies clearly, and providing support during sessions.
- Working collaboratively with clients and colleagues to provide the best service to clients.
- Ensuring clients fill out appropriate pre-service documentation regarding health contraindications for each therapy.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Lead Flexologist
Stretch Lab
Subiaco
09.2023 - 04.2024
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed client's medical history and discussed treatment options prior to beginning session.
- Educated clients on the benefits of proprioceptive neuromuscular facilitation and its ability to improve overall well-being.
- Demonstrated proper hygiene practices while providing services according to safety protocols.
- Participated in continuing education classes related to proprioceptive neuromuscular facilitation techniques in order keep current with best practices.
Registered Nurse
Child and Adolescent Health Service- Community Health Nursing
02.2022 - 09.2022
- Provided safe assessments on school-entry-aged children.
- Collaborated with school staff and other multidisciplinary teams to meet children's health needs.
- Demonstrated the ability to document interactions and assessments of children, parents, and other staff.
- Provided health education and promotion while supporting children and parents.
- Followed and upheld WA health policies and procedures while providing care.
- Effective communication with clients to meet needs and provide individualized care.
- Adapted and had the ability to work in a frequently changing, fast-paced environment.
- Demonstrated the ability to use phones and computer technology to communicate, track records, and provide relevant information to clients.
- Displayed effective communication to reassure and support clients with the required directions and information for specific needs.
Food Supervisor
Optus Stadium
04.2019 - 10.2019
- Responded to customer concerns efficiently, accurately and with detailed information.
- Coordination of activities appropriate to position and the ability to be open to feedback on areas of improvement needed.
- Adhered to company food, safety, quality and sanitation policies.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
Supervisor
Due South Tavern
02.2017 - 12.2018
- Adapted to different communication approaches to suit a varied audiences such as clients with hearing impairment or disability, children and their parents, and management to ensure understanding.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Clarified information and monitored new staff members to ensure full understanding and expectations of the role needed to provide best customer service and work cohesively with the rest of the team.
Education
Bachelor of Nursing -
University of Notre Dame Australia
12.2021
Skills
- Courteous, with a strong service mindset
- Payment processing
- Problem solving
- Phone and email etiquette, customer service
- Customer service
- Client communication
- Calm and professional under pressure
- Proactive
- Relationship building
- Organised and an eye for detail
Certification
HLTAID011 First Aid
References
References available upon request.
Timeline
Wellness Technician
Element Health Centre
05.2024 - 03.2025
Lead Flexologist
Stretch Lab
09.2023 - 04.2024
Registered Nurse
Child and Adolescent Health Service- Community Health Nursing
02.2022 - 09.2022
Food Supervisor
Optus Stadium
04.2019 - 10.2019
Supervisor
Due South Tavern
02.2017 - 12.2018
Bachelor of Nursing -
University of Notre Dame Australia
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