Zandalee Ivlev
Springfield,NSW
Summary
Customer service expert with extensive experience in retail management and makeup, achieving high customer satisfaction rates. Proven ability to thrive in fast-paced environments while effectively motivating teams. Focused on enhancing customer loyalty through outstanding service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Assistant
Just Jeans, Just Group
Erina Fair, NSW
11.2024 - Current
- Dropped management position due to family illness at the time.
- Help customers find specific products, answer questions, and offer product advice.
- Exceptional customer service—meeting customers' needs and wants, going above and beyond every time.
- Customer rapport and customer loyalty.
- Working closely with a team.
Freelance Makeup Artist
Self Employed
Central Coast , NSW
10.2018 - Current
- Makeup application in all areas, including weddings, formals, events, special effects, character makeup, etc.
- Applied tailored makeup looks and techniques for diverse clients.
- Collaborated with photographers and stylists for photoshoots, marketing, and events.
- Maintained hygiene standards by sanitizing tools and workspaces regularly and correctly.
- Kept up to date with industry trends through continuous training and education.
- Extensive product knowledge and experience with products and brands from Sephora, Napoleon, Mecca, and Myer.
- Taking on constant feedback to ensure customer satisfaction always.
Co Manager/Assistant Manager
Just Jeans, Just Group
Erina Fair, NSW
11.2023 - 11.2024
- Supervised daily operations to align team efforts with company goals.
- Worked closely with the Store Manager and Regional Manager to develop strategies for business growth and conversion of sales.
- Staff training on customer service expectations and product knowledge.
- Assisted in scheduling shifts and managing employee performance issues.
- Communicated KPI goals daily to ensure team deliver exceptional customer service and success in a fast paced environment
- Constant team support, praise, and feedback are essential to ensure the team stays motivated and on the right track.
- Resolved customer complaints efficiently and professionally.
- Monitored sales trends, patterns, and reported findings to upper management regularly.
- Visual merchandise, fortnightly: brief change, floor plan, signage, markdowns, banners, and window decals.
Store Manager
Just Jeans, Just Group
Tuggerah, NSW
07.2023 - 11.2023
- Executed daily store operations, including opening and closing procedures and cash handling.
- Communicated company goals and KPIs while offering constant support to the team.
- Scheduling
- Performed stocktakes, and implemented loss prevention and shrinkage strategies.
- Balanced sales, reconciled cash, and processed bank deposits for operational efficiency.
- Evaluated store performance and provided feedback to implement improvement plans.
Sales Assistant
Just Jeans, Just Group
Tuggerah, NSW
03.2021 - 07.2023
- Relocated closer to home.
- Still performing 2IC duties.
2IC- Sales Assistant
Portmans, Just Group
Hornsby, NSW
08.2019 - 03.2021
- Executed 2IC duties, acting as Person in Charge during shifts, opening and closing daily, and communicating company goals with the team daily.
Sales Assistant
Just Jeans, Just Group
Erina Fair, NSW
03.2018 - 08.2019
Beauty Expert and Makeup Artist
Napoleon Perdis
Erina Fair, NSW
08.2018 - 08.2019
- Makeovers for all events are completed in 45 minutes, while trying to sell the products used.
- Executed back-to-back makeovers during Saturdays, and peak periods.
- Conducted colour-matching consultations.
- Provided makeup lessons, tailoring instruction to individual customer needs.
- Professionally presented, wearing a full face of makeup, and products from in-store.
- Demonstrated makeup application techniques for diverse skin types.
Customer Service Representative/Service NSW
Datacom Connect
North Ryde, NSW
05.2017 - 03.2018
- Worked as a Service NSW, Maritime, and E-toll specialist in a fast-paced call center environment. Managing customer accounts
Team Leader
Hungry Jacks
Wyoming, NSW
09.2011 - 05.2017
Education
Diploma in Business & Diploma in Travel -
Flight Centre Travel Academy
Sydney, NSW01.2016
Certificate IV - Marketing
Gosford TAFE (Hunter)
Gosford01.2013
Higher School Certificate -
Narara Valley High School
Narara, NSW01.2012
Skills
- Customer service satisfaction
- Retail store management and team leadership
- Innovative thinking
- Team motivational skills
- Emotional intelligence
- Effective communication
- Market research
- Visual merchandising
- Loss prevention
- Product knowledge
- Professional presentation
- Teamwork
- Strong work ethic
- Makeup trend awareness
- Makeup techniques, application, and color matching
- Sales strategy implementation
Accomplishments
2025 Central Coast Local Business Awards: Outstanding beauty services
Finalist: Makeup by Zandalee
2024 Wedding Industry Awards: Bridal makeup artist
Top 5: Makeup by Zandalee, Central Coast
2023 Wedding Industry Awards: Bridal makeup artist
Top 5: Makeup by Zandalee, Central Coast
2022 Central Coast Local Business Awards: Outstanding beauty services
Finalist: Makeup by Zandalee
2022 Wedding Industry Awards: Bridal makeup artist
Top 10: Makeup by Zandalee, Central Coast
Certification
02/2022
Certificate in HD Brows
Browtique Studio and Academy, Sydney
-brow wax, tint, shape & lamination
02/2022
Certificate in gel manicure and gel tip application
Nails by Belle
06/2018
Certificate in fashion, glamour, and bridal makeup artistry
Napoleon Perdis Makeup Academy
06/2018
Certificate of attendance for 'Retail is detail'
Napoleon Perdis Makeup Academy
02/2018
Face chart masterclass with Pablo Morgade
The Makeup Institute, Sydney
References
References available upon request.
Timeline
Sales Assistant
Just Jeans, Just Group
11.2024 - Current
Co Manager/Assistant Manager
Just Jeans, Just Group
11.2023 - 11.2024
Store Manager
Just Jeans, Just Group
07.2023 - 11.2023
Sales Assistant
Just Jeans, Just Group
03.2021 - 07.2023
2IC- Sales Assistant
Portmans, Just Group
08.2019 - 03.2021
Freelance Makeup Artist
Self Employed
10.2018 - Current
Beauty Expert and Makeup Artist
Napoleon Perdis
08.2018 - 08.2019
Sales Assistant
Just Jeans, Just Group
03.2018 - 08.2019
Customer Service Representative/Service NSW
Datacom Connect
05.2017 - 03.2018
Team Leader
Hungry Jacks
09.2011 - 05.2017
Diploma in Business & Diploma in Travel -
Flight Centre Travel Academy
Certificate IV - Marketing
Gosford TAFE (Hunter)
Higher School Certificate -
Narara Valley High School
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