Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zandra Homan

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Catering Assistant

Trippas White Group
08.2022 - Current
  • Provided friendly, courteous service to create an enjoyable experience for guests.
  • Cleaned and organized work stations to promote team efficiency.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Collaborated with team members to execute seamless formal events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanour under pressure during high-stress situations, contributing to overall success in the work place.
  • Demonstrated adaptability when adjusting plans according to last-minute changes.
  • Cleaned up the venue after the formal event/service and assisted with closeout tasks.

Barista

Trippas White Group
11.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Back of House Team Member

Trippas White Group
10.2022 - Current
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Washes dishes, glassware, and flatware ny hand or industrial dishwasher.
  • Collaborated with Front of House team members during peak service hours.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
  • Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.

Education

High School Diploma -

Goulburn High School
Goulburn, NSW
11-2023

Skills

  • Time management
  • Fast learner and very resilient
  • Friendly and outgoing
  • Attention to detail
  • Strong independent worker and team player
  • Problem-solving
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Safe food handling
  • Conflict mediation
  • Dining room maintenance
  • Calm demeanour
  • Speedy and efficient

Certification

I have my Responsible Service of Alcohol license, and my Responsible Conduct of Gambling license.

Timeline

Barista

Trippas White Group
11.2023 - Current

Back of House Team Member

Trippas White Group
10.2022 - Current

Catering Assistant

Trippas White Group
08.2022 - Current

High School Diploma -

Goulburn High School

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Zandra Homan