Summary
Overview
Work History
Education
Skills
Reading, Volunteering and Gym
Languages
Timeline
Generic

Zandri Stander

Brisbane,QLD

Summary

Proven track record in enhancing customer satisfaction and streamlining data management, evidenced by my role at Border Express. Excelled in client engagement and complaint resolution, achieving exceptional KPIs. Skilled in both interpersonal communications and strategic sales, I consistently fostered professional relationships and improved operational efficiency.

Overview

10
10
years of professional experience

Work History

National Chat Service Team / Customer Service

Border Express
11.2023 - Current
  • Supported our investigations and operations team in navigating difficult interactions with customers, offering solutions and alternative options throughout different situations and assisted with de-escalations with difficult situations.
  • Helped train new team members on service techniques and how to achieve exceptional KPI numbers whilst maintaining high quality work.
  • Addressed customer concerns promptly, ensuring satisfactory resolutions while building rapport with regular customers to ensure a trusted professional long-term relationship.
  • Worked on online chats and assisted customers with on the spot answers to their queries and followed up
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the various states with varying procedures on a daily basis.
  • Built effective communication skills by liaising with diverse groups of people within the community and across different agencies, third party couriers, accounts and on forwarders.

Accounts Payable Officer

Centurion
09.2022 - 11.2023
  • Closely monitored accounts and invoices to post timely payments and resolve any billing discrepancies.
  • Proactively identified business discrepancies and liaising with accounts to ensure discrepancies was handled accordingly and professionally.
  • Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
  • Maintained accurate financial records with meticulous attention to detail in data entry and account coding.

Christmas Casual Retail Assistant

Cotton On Kids
10.2022 - 01.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Representative Team Leader

Nike
11.2021 - 10.2022
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently through extensive knowledge on merchandise and through knowledge and skills or marketing to target niche groups to increase sales. As well as through prioritising professional relationships with customers to build rapport.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements and building strong friendships with my co-workers.
  • Actively participated in after hour meetings and stocktake to assist the team and provide extra support.

Cashier Supervisor

Woolworths
02.2015 - 11.2018
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.

Education

Bachelor of Justice - Criminal Justice

Queensland University of Technology
Brisbane, QLD
03.2028

Certificate III & Certificate IV - Personal Training And Nutrion

Australian Institute of Personal Training
Online
08.2019

High School Diploma -

Mackay North State High School
Mackay North, QLD
11.2018

Skills

  • Customer Satisfaction
  • Customer Relations
  • Complaint resolution
  • Interdepartmental communication
  • Recordkeeping strengths
  • POS systems expert
  • Client Engagement
  • Strategic sales knowledge
  • Account Management
  • Interpersonal communications
  • Team Training
  • Data Management

Reading, Volunteering and Gym

I love to read when I can, whether it is self-improvement or to just escape and read a good sci-fi fictional book. I find so much joy in volunteering, whether it is at church in the kids and youth ministry, on clean up or even at the homeless shelters in Brisbane. I think it is important to take care of my body as it does a lot for me, and I do this with good eating habits and also by going to the gym regularly.

Languages

Afrikaans
Native or Bilingual

Timeline

National Chat Service Team / Customer Service

Border Express
11.2023 - Current

Christmas Casual Retail Assistant

Cotton On Kids
10.2022 - 01.2023

Accounts Payable Officer

Centurion
09.2022 - 11.2023

Sales Representative Team Leader

Nike
11.2021 - 10.2022

Cashier Supervisor

Woolworths
02.2015 - 11.2018

Bachelor of Justice - Criminal Justice

Queensland University of Technology

Certificate III & Certificate IV - Personal Training And Nutrion

Australian Institute of Personal Training

High School Diploma -

Mackay North State High School

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Zandri Stander