Zane Engels
South Yarra
Summary
Seasoned hospitality professional having recently relocated to Australia. Experienced in event planning, hospitality management, marketing, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Looking to evolve current skills and develop new ones in pursuit of a long term career in Melbourne.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reservations Agent
Australia Venue Company
11.2023 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
Shop Supervisor
Cheba Hut Toasted Subs
06.2023 - 09.2023
- Inventoried supplies regularly and reported needs to higher management.
- Completed projects and work assignments despite tight deadlines.
- Responsible for a staff of over 30 employees.
- Organized and lead weekly shift lead meetings encouraging growth and general productivity.
Sous Chef
Earls Kitchen + Bar
10.2022 - 06.2023
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed kitchen staff of 15 personnel including hiring, scheduling, training and evaluating performance.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
Assistant Shop Manager
Voodoo Doughnut
08.2020 - 10.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Helped lead the shop to overall second in the company for both sales in food and merchandise.
- Maintained an amazing record of lowest cost of goods and labor percentage in the company by using staff efficiently and effectively.
Education
Bachelor of Science - Sales And Marketing
Metropolitan State University of Denver
Denver, CO06.2023
High School Diploma -
Denver East High School
Denver, CO05.2018
Skills
- Loss Prevention Strategies
- Customer Service
- Coaching and Mentoring
- Staff Recruitment
- Food Preparation and Safety
- Financial Management
Certification
Responsible Service of Alcohol - 09/2023
Timeline
Reservations Agent
Australia Venue Company
11.2023 - Current
Shop Supervisor
Cheba Hut Toasted Subs
06.2023 - 09.2023
Sous Chef
Earls Kitchen + Bar
10.2022 - 06.2023
Assistant Shop Manager
Voodoo Doughnut
08.2020 - 10.2022
Bachelor of Science - Sales And Marketing
Metropolitan State University of Denver
High School Diploma -
Denver East High School
Responsible Service of Alcohol - 09/2023
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