Zane Ferguson

Pizza Delivery Driver

Pizza Hut

03.2020 - 08.2021

Improved customer satisfaction by consistently delivering orders on time and with accuracy.
Verified orders prior to completing deliveries to avoid customer complaints.
Maintained a clean driving record, ensuring safe and responsible transportation of food items.
Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Anticipated customers' questions and complaints and skillfully handled concerns.
Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
Served customers promptly by smoothly collecting and delivering high volume of orders.
Collaborated with customer service teams and management to resolve order issues or customer complaints.
Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
Assisted with sorting and organizing stockroom items.
Operated delivery vehicles safely and efficiently.
Stocked shelves and loaded orders to prepare deliveries.
Maintained positive relationships with customers to promote continued business opportunities.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.