Zane Irwin
Sydney,Australia
Summary
Self-motivated and attentive worker with excellent communication skills, consistently upholding high standards of organisation and time management. Emphasises building and maintaining strong relationships with clients and team members, fostering a collaborative and supportive work environment. Thrives on innovative thinking and taking initiative to ensure success, constantly seeking opportunities to improve processes. Eager to apply career insights and tools, driven by a passion for professional growth and aligning with enduring passions.
Overview
2025
2025
years of professional experience
Work History
DIGITAL PRIVATE CLIENT ADVISOR
Louis Vuitton Australia and New Zealand
Sydney, NSW
02.2023 - Current
- Drive sales through strong relationship building and management, via inbound and outbound methods
- Consistently exceed sales targets by delivering exceptional service, and understanding the art of relationship building.
- Streamlined reporting processes for greater efficiency, allowing more time for direct client engagement activities.
- Proactive management of client portfolio, using CRM tools and data driven insights to maximise client growth and retention within the Maison.
- Styling expertise to support leadership to achieve exceptional growth in strategic categories, namely Women's Ready To Wear.
- Effectively craft copy and assets to support clienteling endeavours.
- Accompany VIC clients to various events, ensuring top level of confidentiality and professionalism.
- Partake in extensive product training to handle and close high end sales enquiries.
- Provide regular feedback to leadership on client insights to influence gifting and event related decisions.
- Support leadership in mitigating e-commerce fraud risk.
- Refining communication to effectively handle every enquiry type, including escalations.
TEAM ASSISTANT
Coca-Cola Euro Pacific
Sydney, Australia
10.2021 - 01.2023
- Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Responded to customer requests for products, services, and company information.
- Boosted team morale through the planning and execution of engaging team-building events.
- Assisted with new hire processing and existing training programs.
LEGAL SECRETARY
Slater and Gordon Lawyers
Sydney, Australia
01.2019 - 08.2021
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and legal counsel, ensuring prompt responses to inquiries.
- Organised and maintained an efficient electronic filing system for easy access to critical documents and data.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Transcribed legal documents and phone conversations.
- Scheduled all appointments, appearances and briefings.
- Reduced errors in legal documents by diligently reviewing drafts for accuracy, clarity, and proper formatting.
SALES ASSOCIATE
Guess Jeans
Sydney, Australia
03.2016 - 02.2019
FASHION STYLIST/ASSISTANT
Freelance
Sydney, New York, Paris
Education
Certificate III of Business -
ARC
Sydney, NSW 05-2021
High School Certificate -
McCarthy College
Sydney, NSW01.2018
Skills
- Sales
- Relationship Building
- Client Engagement
- CRM Tools
- Data Analysis
- Styling Expertise
- Copywriting
- Clienteling
- Product Training
- E-commerce Fraud Mitigation
- Communication
- Marketing Campaigns
- Market Research
- Consumer Trends
- Cross-functional Collaboration
- Content Creation
- Reporting Tools
- Event Coordination
- Brand Visibility
- Trend Analysis
- Marketing Calendar Management
- Salesforce
- Qlik Sense
- Genyses
- Riskified
- Powerfront
- Microsoft Office
- Creative Cloud
- Google Calendar
References
Upon request
Timeline
DIGITAL PRIVATE CLIENT ADVISOR
Louis Vuitton Australia and New Zealand
02.2023 - Current
TEAM ASSISTANT
Coca-Cola Euro Pacific
10.2021 - 01.2023
LEGAL SECRETARY
Slater and Gordon Lawyers
01.2019 - 08.2021
SALES ASSOCIATE
Guess Jeans
03.2016 - 02.2019
FASHION STYLIST/ASSISTANT
Freelance
Certificate III of Business -
ARC
High School Certificate -
McCarthy College