Zane Irwin
Sydney,Australia
Summary
Self-motivated and attentive worker with excellent communication skills, consistently upholding high standards of organisation and time management. Emphasises building and maintaining strong relationships with clients and team members, fostering a collaborative and supportive work environment. Thrives on innovative thinking and taking initiative to ensure success, constantly seeking opportunities to improve processes. Eager to apply career insights and tools, driven by a passion for professional growth and aligning with enduring passions.
Overview
2025
2025
years of professional experience
Work History
DIGITAL PRIVATE CLIENT ADVISOR
Louis Vuitton Australia and New Zealand
02.2023 - Current
- Drive sales through strong relationship building and management, via inbound and outbound methods
- Consistently exceed sales targets by delivering exceptional service, and understanding the art of relationship building.
- Streamlined reporting processes for greater efficiency, allowing more time for direct client engagement activities.
- Proactive management of client portfolio, using CRM tools and data driven insights to maximise client growth and retention within the Maison.
- Styling expertise to support leadership to achieve exceptional growth in strategic categories, namely Women's Ready To Wear.
- Effectively craft copy and assets to support clienteling endeavours.
- Accompany VIC clients to various events, ensuring top level of confidentiality and professionalism.
- Partake in extensive product training to handle and close high end sales enquiries.
- Provide regular feedback to leadership on client insights to influence gifting and event related decisions.
- Support leadership in mitigating e-commerce fraud risk.
- Refining communication to effectively handle every enquiry type, including escalations.
TEAM ASSISTANT
Coca-Cola Euro Pacific
10.2021 - 01.2023
- Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Responded to customer requests for products, services, and company information.
- Boosted team morale through the planning and execution of engaging team-building events.
- Assisted with new hire processing and existing training programs.
LEGAL SECRETARY
Slater and Gordon Lawyers
01.2019 - 08.2021
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and legal counsel, ensuring prompt responses to inquiries.
- Organised and maintained an efficient electronic filing system for easy access to critical documents and data.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Transcribed legal documents and phone conversations.
- Scheduled all appointments, appearances and briefings.
- Reduced errors in legal documents by diligently reviewing drafts for accuracy, clarity, and proper formatting.
SALES ASSOCIATE
Guess Jeans
03.2016 - 02.2019
FASHION STYLIST/ASSISTANT
Freelance
Education
Certificate III of Business -
ARC
Sydney, NSW 05-2021
High School Certificate -
McCarthy College
Sydney, NSW01.2018
Skills
- Sales
- Relationship Building
- Client Engagement
- CRM Tools
- Data Analysis
- Styling Expertise
- Copywriting
- Clienteling
- Product Training
- E-commerce Fraud Mitigation
- Communication
- Marketing Campaigns
- Market Research
- Consumer Trends
- Cross-functional Collaboration
- Content Creation
- Reporting Tools
- Event Coordination
- Brand Visibility
- Trend Analysis
- Marketing Calendar Management
- Salesforce
- Qlik Sense
- Genyses
- Riskified
- Powerfront
- Microsoft Office
- Creative Cloud
- Google Calendar
References
Upon request
Timeline
DIGITAL PRIVATE CLIENT ADVISOR
Louis Vuitton Australia and New Zealand
02.2023 - Current
TEAM ASSISTANT
Coca-Cola Euro Pacific
10.2021 - 01.2023
LEGAL SECRETARY
Slater and Gordon Lawyers
01.2019 - 08.2021
SALES ASSOCIATE
Guess Jeans
03.2016 - 02.2019
FASHION STYLIST/ASSISTANT
Freelance
Certificate III of Business -
ARC
High School Certificate -
McCarthy College
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