Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Timeline
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Zane Loo

Zane Loo

North Sydney,Australia

Summary

As a detail-oriented team player, I have honed my interpersonal and communication skills through various extracurricular activities and part-time roles. Whether collaborating with team members on group projects or assisting customers in fast-paced retail and hospitality settings, I have cultivated a reputation for professionalism, reliability, and adaptability. Driven by a passion for continuous learning and a commitment to excellence, I am excited about the prospect of contributing to the organization's success while furthering my professional development. With a proven track record of academic achievement and a dedication to personal growth, I am prepared to make meaningful contributions from day one.

Overview

3
3
years of professional experience

Work History

Sales and Marketing Administrator

Schibello Coffee Group
07.2024 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding expectations.
  • Collaborated closely with the creative team to develop eye-catching promotional materials that drove interest in products.
  • Managed CRM system, maintaining accurate records of customer interactions and sales activities.
  • Implemented social media strategies to expand online presence, resulting in higher engagement rates and website traffic.

Management Trainee

M2M Travel
06.2023 - 02.2024
  • I embarked on a dynamic rotational program designed to provide a comprehensive understanding of organizational operations and foster leadership skills
  • I gained hands-on experience in various departments, including operations, marketing, finance, and human resources

Customer Service Representative

Plus Agency
02.2022 - 08.2022
  • Delivered exceptional service experiences to customers while addressing their inquiries, resolving issues, and ensuring overall satisfaction
  • I contributed to maintaining the agency's reputation for excellence in customer service within the real estate industry

Education

Bachelor of Commerce - Economics and Management

Macquarie University
06.2024

Skills

  • Communication Skills
  • Time Management
  • Customer Service
  • Teamwork
  • Product Promotion
  • Social Media Management

Languages

English
Chinese
Bahasa Melayu

Extracurricular Activities

Head of Events, CIMP Student Council, Sunway College, Malaysia.

I spearheaded the planning, coordination, and execution of various events, contributing to the vibrant and inclusive community atmosphere for students in the Canadian International Matriculation Programme.

Timeline

Sales and Marketing Administrator

Schibello Coffee Group
07.2024 - Current

Management Trainee

M2M Travel
06.2023 - 02.2024

Customer Service Representative

Plus Agency
02.2022 - 08.2022

Bachelor of Commerce - Economics and Management

Macquarie University
Zane Loo