Zane Ula
Albion Park Rail,NSW
Summary
A security officer with 3 years of both RSA marshalling and security work i am pretty confident i am skilled at conducting patrols in a set venue, securing entrances and exits and keeping visitors under constant surveillance. Customer service skills. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings,de-escalating situations and knowing the law when it comes to my occupation.
Overview
5
5
years of professional experience
Work History
Security Officer
Illawarra Hotel
03.2023 - 07.2024
- Checked and verified photo identification prior to granting venue access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Worked well within the in- house security team.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
RSA Marshall
Checkmate Protective Services
04.2022 - 02.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Worked well in a team setting, providing support and guidance.
- Assisted intoxicated patrons with their departure of the venue.
Bartender
Waterfront Tavern
12.2021 - 04.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Delivery Driver
Domino's Pizza
04.2021 - 11.2021
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
BOH Staff
MJ’s On The Deck
12.2020 - 02.2021
- Customer Service, kitchen hand, dishwasher, working in a team environment, keeping workspace clean and working to WHS Standards.
Work Experience
Haworth’s Guitar
09.2019 - 09.2019
- Stock taking, cleaning instruments/workplace, customer service, working in a team environment, working on their website.
Education
Year 12 -
Warilla High School
Warilla, NSW11.2021
Skills
- Customer Service
- Good communication skills
- Reliable
- Trust Worthy
- Open to learning new skills
- Current P2 license
- Reliable car
- Security Guard License
- RSA/RCG
- Physical Fitness
- Conflict de-escalation skills
- Conflict resolution techniques
Personal Information
- Age: 21
- Date of Birth: 07/08/03
- Tongan
Availability
Thursdays to Sundays
Awards
- 2019, 2020 and 2021- 1st in Warilla High School Music Award
- Multiple Football Awards
References
- Mel and John, 0416 511 983, Former owners of MJ’s on The Deck - Shellharbour Village
- Sandy O'halloran, 0431 387 980, Personal Reference
- Dani Kerr 0431 144 809 Waterfront Tavern Manager
- Mark Orourke 0421 083 611 Waterfront Duty Manager
- Damien Clydesdale +61 419 252 955 Illawarra Hotel Security Manager
- Mathew Frino 0498 664 794 Illawarra Hotel Head Guard
Timeline
Security Officer
Illawarra Hotel
03.2023 - 07.2024
RSA Marshall
Checkmate Protective Services
04.2022 - 02.2023
Bartender
Waterfront Tavern
12.2021 - 04.2022
Delivery Driver
Domino's Pizza
04.2021 - 11.2021
BOH Staff
MJ’s On The Deck
12.2020 - 02.2021
Work Experience
Haworth’s Guitar
09.2019 - 09.2019
Year 12 -
Warilla High School
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