Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zanele Munjanja

Adelaide,South Australia

Summary

My name is Zanele Munjanja and I am a recent Bachelor of Commerce graduate with a double major in Corporate Finance and Marketing. My educational background has provided me with a robust understanding of financial analysis, business strategies, and innovative marketing techniques, which I aim to use in addressing real-world challenges. I excel in dynamic settings, whether it’s creating innovative marketing strategies, performing thorough financial analyses, or investigating international business opportunities.

I am an dependable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. I possess strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Futhermore, I believe that I am committed in creating a collaborative atmosphere to enhance productivity and deliver impactful results.

Overview

1
1
Certification

Work History

Team Leader

48 Flavours
01 2023 - Current
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Crew Member

McDonald's Restaurant
07 2022 - 01 2023
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked front counter, drive-thru and other areas.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Boosted repeat customer rates by providing friendly and engaging service.

Volunteer

Rotaract Club
12 2023 - 01 2024
  • Volunteered at Semaphore Beach Carousel operated by the Rotaract Club
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Maintained clean, neat, and operational facilities to serve program needs.

Education

A-levels - High School

BAOBAB COLLEGE
2021

Bachelor of Commerce - Corporate Finance and Marketing

The University of Adelaide
12.2024

Skills

  • Daily workflow improvement
  • Cash Handling
  • Client Service
  • Complaint resolution
  • Teamwork and Collaboration
  • Qualitrics and SPSS Software Proficiency
  • MS Office
  • Critical Thinking
  • Self-Motivated
  • Flexible and Adaptable

Certification

  • ICDL Qualificafions
  • IELTS 8.5
  • Duke of Edinburgh Bronze Award

Timeline

Team Leader

48 Flavours
01 2023 - Current

Crew Member

McDonald's Restaurant
07 2022 - 01 2023

Volunteer

Rotaract Club
12 2023 - 01 2024

A-levels - High School

BAOBAB COLLEGE

Bachelor of Commerce - Corporate Finance and Marketing

The University of Adelaide

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Zanele Munjanja