Zanele Zulu
Final Year Computer Science Student
St James
Summary
Final-year Computer Science student at Murdoch University with hands-on experience in IT systems support and a strong academic foundation in automation, data communications, and system design. Skilled in Azure cloud tools, infrastructure platforms, and logic-based systems. Passionate about applying these skills to control systems and off-grid energy solutions, eager to contribute to industries like mining, renewables, and power generation where smart technology makes a meaningful impact.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Disability Support Worker
Anthill Community Services
Perth, WA
09.2022 - Current
- Supported up to 6 clients weekly, assisting with tech-enabled tasks like scheduling, reminders, and digital access
- Maintained 100% compliance with NDIS documentation standards, ensuring accuracy and confidentiality
- Demonstrated empathy and initiative in a high-volume care environment, enhancing client trust and independence
Student IT Helpdesk Volunteer
Murdoch University
Perth, WA
02.2024 - 06.2024
- Resolved 10–15+ daily tickets across hardware, software, and network issues, maintaining high customer satisfaction
- Logged and escalated service requests using ITSM systems (e.g., ServiceNow), reducing resolution time by 20%
- Promoted helpdesk usage and boosted user engagement by guiding 50+ students/staff on support processes and FAQs
IT Volunteer
University Open Day
Perth, WA
03.2024 - 03.2024
- Supported over 10 technology showcase booths with live setup, troubleshooting, and real-time support
- Ensured 100% system uptime during campus-wide Open Day attended by hundreds of guests
- Provided on-site tech assistance to event staff and faculty, improving setup efficiency and visitor experience
Education
Bachelor of Information Technology - Computer Science
Murdoch University
Perth, WA 07.2022 - 11.2025
Skills
- Proficient in C, C, and Java
- Experience with GitHub collaboration
- Technical troubleshooting
- Ticketing system management
- Proficient in HTML, CSS and JavaScript (basic)
- Problem-solving skills
- Effective communication
- Effective listening skills
- Effective time management
- Initiative
- Effective team collaboration
- Adaptability
Certification
Microsoft Certified: Azure Data Fundamentals, 10/01/24
Accomplishments
- International Welcome Scholarship – Murdoch University – Awarded for academic merit and international performance
- Led Technical Project (ICT 201) – Applied project management tools to plan, execute, and present a full lifecycle IT solution
- Recognized for academic excellence and invited to be a PASS Leader for Fundamentals of Mathematics (MAS164) after achieving a High Distinction
Areas Of Interest
- Automation & Control Systems
- Remote Energy Infrastructure
- Mining, Oil & Gas Applications
- Power Systems & Energy Innovation
Technical Experience
- Student IT Helpdesk Volunteer, Murdoch University, 02/01/24, 06/01/24, Provided front-line support for hardware/software/network issues, Logged and escalated service tickets using ITSM systems, Promoted helpdesk use and improved support response efficiency
- IT Volunteer, University Open Day, 03/01/24, 03/31/24, Assisted with live tech setups, system configuration, and troubleshooting, Ensured uninterrupted technical demos and event systems across campus
Timeline
IT Volunteer
University Open Day
03.2024 - 03.2024
Student IT Helpdesk Volunteer
Murdoch University
02.2024 - 06.2024
Disability Support Worker
Anthill Community Services
09.2022 - Current
Bachelor of Information Technology - Computer Science
Murdoch University
07.2022 - 11.2025
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