Zan Jay Alimpulos
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Staff Member
IGA Varsity Lakes
03.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Collaborated with team members to ensure timely delivery of high-quality labels for clients.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Waiter
Lamiay Kaayo Restuarant
09.2021 - 10.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Education
Certificate III - Information Technology ( ICT301) -
Tafe Online
Benowa State High School
Benowa, QLD11.2018
Benowa State Primary School
Benowa, QLD12.2012
Bagong Silang Elementary School
Philippines12.2009
Servillano G Reuyan Memorial School
Philippines08.2008
Skills
- Client Communication
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Foreign Language
- Troubleshooting
- Technical Troubleshooting
- Microsoft Office
- Self Motivation
- Adaptability
Hobbies
PC Building
Playing Video Games
Taking out Electronic Parts
Art
Making Music (on the free time)
Reference
IGA Supervisor, Trudy Quintos - 0416 775 913
VDBA Brennan IT, Ashen Fernando - 0411245584
Timeline
Staff Member
IGA Varsity Lakes
03.2022 - Current
Waiter
Lamiay Kaayo Restuarant
09.2021 - 10.2023
Certificate III - Information Technology ( ICT301) -
Tafe Online
Benowa State High School
Benowa State Primary School
Bagong Silang Elementary School
Servillano G Reuyan Memorial School
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