ZANNATUL BAKEYA
Werribee,VIC
Summary
To assure a position where I will be able to increase my existing knowledge and skills by giving my best as an individual and also as a team member. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
1
1
year of professional experience
Work History
Associate
Quantanite
12.2022 - 11.2023
- Worked varied hours to meet seasonal and business need.
- Entering the information in the Google Spreadsheet.
- Processing source information and categorising following the guidelines.
- Searching online for information following the criteria provided by the Customer.
- Meet daily expectations/KPIs as assigned with efficiency and quality.
- Maintain smooth communication in both verbal and written platforms proactively and attentively.
- Report to the Team Leader of any tasks completed and escalate any issues if required.
- Ensure error-free work/accuracy and maintain full attendance as required by the client and operations.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Masters of Business Administration - HRM
East West University
Bachelor of Business Administration - Finance
East West University
Higher Secondary Certificate -
Willes Little Flower School & College
Secondary School Certificate -
Willes Little Flower School & College
Skills
- Optimistic
- Great Communicator
- Positive Attitude
- Time and Team Management
- Prompt Decision Maker
- Customer Service
Accomplishments
- Achieved Result through effectively helping with Task.
Area Of Expertise
Microsoft (MS Excel, MS Word, MS PowerPoint)
Areas Of Interest
Watching movies & series, watching different political videos on youtube, reading books
Research Papers
- Research on "performance evaluation of Dhaka Stock Exchange and Chittagong Stock Exchange" under supervision of Dr.Tanbir Chowdhury.
- Research on "Managing Boss and Job Retention" (Academic Purpose)
- Research on PMS
References
- Omar Faruq, Assistant Professor, Department of Business Administration, East West University, 01711590278, Omar@ewubd.edu, A/2, Jahurul Islam Avenue, Jahurul Islam City Aftabnagar, Dhaka, 1212
- Sharon Laura Quiah, Senior Associate - People Operations, Quantanite sharon.quiah@quantanite.com
Training
Training in "Microsoft Excel Training & Workshop" Organized by East West University Business Club.
Languages
English
Professional Working
Timeline
Associate
Quantanite
12.2022 - 11.2023
Masters of Business Administration - HRM
East West University
Bachelor of Business Administration - Finance
East West University
Higher Secondary Certificate -
Willes Little Flower School & College
Secondary School Certificate -
Willes Little Flower School & College
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