Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zantana Hagaitoa

Sydney,Australia

Summary

Dynamic Account Manager with proven success at Swift Recovery Australia, adept at contract negotiation and customer relationship management. Recognized for enhancing client satisfaction and consistently achieving KPIs. A reliable leader skilled in employee training and problem-solving, driving revenue growth while maintaining organized and effective account oversight.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Account Manager/Team Leader Manager

Swift Recovery Australia
Sydney, NSW
11.2016 - Current
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Developed strategies to increase revenue from existing accounts.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Generated leads through cold calling activities.
  • Negotiated contracts with clients to maximize revenue potential.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Achieving targets and daily KPIs.
  • Skip tracing: locating missing customers.

Account Manager

AMPAC
Sydney, NSW
08.2016 - 10.2016
  • Resolved customer complaints promptly to enhance service quality.
  • Achieved monthly targets and consistently met daily KPIs.
  • Conducted skip tracing to locate missing customers effectively.
  • Generated reports for team leaders, management, and clients to ensure transparency.

Account Manager

ARL Collect
Sydney, NSW
09.2013 - 07.2016
  • Resolved customer complaints promptly to improve client satisfaction.
  • Achieved monthly targets and daily KPIs through strategic approaches.
  • Managed multiple accounts simultaneously, ensuring consistent deadline adherence.
  • Oversaw portfolio management for diverse clientele, maximizing performance.
  • Distributed updated weekly and monthly reports to team leaders and clients.
  • Conducted skip tracing to locate missing customers efficiently.
  • Trained onboarding staff on system usage and portfolio management.

Portfolio Manager

ACM Group
Sydney, NSW
03.2010 - 08.2013
  • Monitored investments to identify risks and enhance portfolio performance through regular reviews.
  • Reviewed portfolios to ensure alignment with client objectives.
  • Maintained accurate transaction records within portfolio management system.
  • Executed skip tracing to locate missing customers and restore communication.
  • Consistently achieved targets and key performance indicators throughout tenure.

Retailer (2IC)

STAXS (NZ)
01.2009 - 01.2010
  • Executed opening and closing procedures to ensure operational readiness.
  • Managed money handling and daily banking transactions accurately.
  • Oversaw stock control, including sending and receiving inventory.
  • Delivered exceptional customer service to enhance client satisfaction.
  • Maintained housekeeping standards to promote a welcoming environment.
  • Utilized EFTPOS systems for efficient payment processing.
  • Handled merchandising activities to optimize product presentation.
  • Recorded hours worked and daily intake for accurate reporting.

Gaming, Bar and TAB Operator

Wanderers Bar
Mangere Bridge
01.2008 - 01.2010
  • Oversaw opening and closing procedures for bar operations.
  • Managed customer service to enhance guest experiences.
  • Handled money transactions, ensuring accurate balancing of daily intake.
  • Processed jackpots and cancelled credits efficiently through EFTPOS systems.
  • Conducted end-of-day procedures, including weighing hoppers and collecting machine revenue.
  • Restocked supplies such as drinks and betting slips to maintain service levels.
  • Performed regular housekeeping tasks to uphold cleanliness standards.
  • Executed stocktakes to ensure inventory accuracy and availability.

Attractions (Ride Operator)

Rainbows End Theme park
01.2008 - 01.2009
  • Setting up rides
  • Team building activities
  • Checking rides (test runs)
  • Interacting with customers
  • Operating rides
  • Opening and closing procedures
  • Overseeing quality control

Education

NCEA (NZ) - Level 1, Level 2, Level 3

High School Standards

Skills

  • Adaptability and flexibility
  • Reliability
  • Multi-tasking, organization
  • Communication skills
  • Personal presentation
  • Approachability
  • Honesty
  • Competence
  • Customer relationship management
  • Contract negotiation
  • CRM expertise
  • Account management
  • Employee training
  • Performance reporting
  • Effective communication
  • Time management
  • Customer satisfaction strategies
  • Problem solving

Certification

  • LCQ Certificate
  • TAB Operator Certificate
  • Level 1, Level 2, Level 3

References

  • Available on request

Timeline

Account Manager/Team Leader Manager

Swift Recovery Australia
11.2016 - Current

Account Manager

AMPAC
08.2016 - 10.2016

Account Manager

ARL Collect
09.2013 - 07.2016

Portfolio Manager

ACM Group
03.2010 - 08.2013

Retailer (2IC)

STAXS (NZ)
01.2009 - 01.2010

Gaming, Bar and TAB Operator

Wanderers Bar
01.2008 - 01.2010

Attractions (Ride Operator)

Rainbows End Theme park
01.2008 - 01.2009

NCEA (NZ) - Level 1, Level 2, Level 3

High School Standards

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Zantana Hagaitoa