Zara Ashley
Moving To: Mariginup, WA.
Summary
Detail-oriented individual with expertise in multiple areas which has been developed over multiple years through hard work, determination and perseverance.
Execute both clinical and retail functions proficiently to drive satisfaction in every possible setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Roster Coordinator & Co
Eventide Homes
2023.03 - Current
- Accepted promotion from Corporate Support Officer to Roster Coordinator in March 2023.
- Developed strong working relationships with management and the executive team through effective scheduling and communication skills.
- Responsible for the preparation and maintenance of rosters, including management of planned and unplanned leave in an equitable and timely manner.
- Gathered employee data to develop fortnightly work schedules, enabling proper staffing for all departments for each shift.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Contributed to developing a culturally safe workplace and to creating a workplace that is free of bullying, harassment, or intimidation.
- Provided additional administrative support for the facility when required and as directed by the Executive Lead, People and Capability.
- Operated and ran the 'Eventide Homes' official Facebook page.
- Entered data, generated reports, and produced tracking documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, annual, and sick hours to provide accurate data to payroll processing database.
- Provided financial support by learning to certify and process payroll, complete deposits, perform pay adjustments and promptly distribute salaries in line with our Payroll Officer.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
Consumer Partner
Grampians Health
2023.03 - Current
- YPARC Ballarat Committee.
- Medication and Safety Governance Committee.
- Community Pharmacist Statewide Pilot Committee
- Grampians Mental Health and Wellbeing Lived and Living Experience Engagement Panel.
- Drugs and Therapeutics Committee
Corporate Support Officer
Eventide Homes
2022.09 - 2023.03
- Provided high quality clerical and administrative support and liaised closely with the Corporate Services Manager, other staff, residents and visitors.
- Supported the rights, interests and needs of the residents, whilst respecting the resident's right to freedom of choice, privacy and dignity.
- Assisted my CSM in achieving compliance with the Accreditation Standards and the implementation of the Continuous Improvement Program.
- Reviewed and developed Policies and Procedures and coordinated an evidence-based approach internal auditing system.
- Preparation of surveys and the interpretation and presentation of data.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Ensured Comments & Complaints data was collected, monitored and analysed to improve resident and business outcomes and to reduce the risk of adverse events.
- Supported financial transactions and investment details by preparing and supporting transactions, and seeking out necessary signatures.
- Proved successful working within tight deadlines.
- Responded to support requests from other users and patiently walked individuals through basic troubleshooting tasks.
Cafe Worker / Social Media Manager
Corner Cafe
2022.08 - 2023.03
Dispensary Technician
Alliance Pharmacy (Grampians)
2021.05 - 2022.09
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Prepared solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Prepared and packed DAA's for community patients and various disability houses in the local area.
Customer Service Representative
BP Fuel Station
2020.02 - 2021.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Cafe Worker
Waack's Bakery
2019.02 - 2019.12
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Bar Waitress
Barney's Bar & Bistro
2018.12 - 2019.12
Deli Worker
Woolworths
2016.03 - 2017.08
Education
Bachelor of Business (Current) -
Royal Melbourne Institute of Technology
VCE Certificate -
Stawell Secondary College
Stawell, VIC12.2018
Skills
- Employee Relations
- Data Entry
- Organisation
- Administrative Support
- Excellent Communication
References
Antoinette Saxon (Manager - Eventide Homes)
0499 773 986
Evelyn Garton (Coworker - Eventide Homes)
0432 004 838
Robyn Fowler (Consumer Partnership Officer)
0419 827 371
Sue Stevens (Manager - Corner Cafe)
0435 789 597
Irfan (Manager - Grampians Pharmacy)
0415 583 786
Peter (Manager - BP Sebastopol)
0418 799 161
Tracy Waldron (Manager - Waack's Ararat)
0400 748 315
Certification
- First Aid & CPR Certificate
- RSA Certificate
- C Badge Certificate
- S2 & S3 Pharmacy Certificate
- Community Pharmacy Dispensary Certificate
- HSR (OH&S) Certificate
- NDIS Check
- Working With Children Check
- Police Check
Affiliations
- Swifts Football Netball Club - Social Committee Volunteer & U/17 Netball Coach
- Netball Australia Official Umpire (C Badge)
- Local League Umipre (Horsham, Wimmera and Mininera)
- Toyota State Championships 2023 Umpire in Melbourne.
- HSR for Eventide Homes Stawell
- Consumer Partnership Program with Grampians Health
Timeline
Roster Coordinator & Co
Eventide Homes
2023.03 - Current
Consumer Partner
Grampians Health
2023.03 - Current
Corporate Support Officer
Eventide Homes
2022.09 - 2023.03
Cafe Worker / Social Media Manager
Corner Cafe
2022.08 - 2023.03
Dispensary Technician
Alliance Pharmacy (Grampians)
2021.05 - 2022.09
Customer Service Representative
BP Fuel Station
2020.02 - 2021.05
Cafe Worker
Waack's Bakery
2019.02 - 2019.12
Bar Waitress
Barney's Bar & Bistro
2018.12 - 2019.12
Deli Worker
Woolworths
2016.03 - 2017.08
Bachelor of Business (Current) -
Royal Melbourne Institute of Technology
VCE Certificate -
Stawell Secondary College
- First Aid & CPR Certificate
- RSA Certificate
- C Badge Certificate
- S2 & S3 Pharmacy Certificate
- Community Pharmacy Dispensary Certificate
- HSR (OH&S) Certificate
- NDIS Check
- Working With Children Check
- Police Check
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