Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards
Generic

Zara Bird

Mudgeeraba

Summary

Dynamic and adaptable professional with a proven track record in customer service. Skilled in office administration and effective communication, I excel in fast-paced environments, ensuring client satisfaction and operational efficiency. Proficiency in Japanese, I bring a positive attitude and strong teamwork skills to every role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Assistant

Allstone Projects Pty Ltd
06.2025 - Current


  • Supported daily office operations through effective communication with team members and clients.
  • Managed incoming calls and emails, ensuring timely responses and information dissemination.
  • Sent out invoices to clients for there jobs, ensuring accurate invoices are sent to clients.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and customer inquiries.

Food and Beverage Attendant

HOTA, Home Of The Arts
02.2024 - Current
  • Provided exceptional customer service in fast-paced food and beverage environment.
  • Operated point-of-sale systems efficiently for accurate order processing and transactions.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Worked in many areas in the precinct for multiple events. Including; Cafe, Events, Outdoor Events, Theatre bar.

Team Member

Grill'd Healthy Burgers
04.2023 - 02.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food preparation and presentation to ensure quality and consistency.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

Gong Cha
02.2022 - 11.2024
  • Monitored inventory levels of ingredients, minimizing waste through effective stock management practices.
  • Increased drink sales by effectively promoting seasonal and specialty beverages to customers.
  • Crafted diverse beverage selections, ensuring quality and consistency in taste and presentation.

Team Member

Kmart
08.2021 - 02.2022
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Operated register to process payments and collect cash payment for order totals.

Crew Member

McDonald's
03.2020 - 07.2021
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Collaborated with team members to maintain cleanliness and organization of work areas, enhancing efficiency.
  • Operated point-of-sale systems accurately, processing transactions promptly and managing cash register operations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Bachelor of Business Management/Arts - International Business, Japanese

University of Queensland
Brisbane, QLD
11-2027

Robina State High School
Gold Coast, QLD
12-2022

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Office administration
  • Japanese proficiency
  • Valid Driver's license
  • Adaptability under pressure
  • Beverage and food preparation
  • Upselling strategies
  • Teamwork and collaboration
  • Multitasking
  • Cash register operation

Certification

  • JLPT N4 Certificate - Awarded March 2023
  • QLD Responsible Service of Alcohol Certificate, Sarina Russo Institute - Awarded Sep 2023

Languages

English
Native or Bilingual
Japanese
Professional Working

Timeline

Office Assistant

Allstone Projects Pty Ltd
06.2025 - Current

Food and Beverage Attendant

HOTA, Home Of The Arts
02.2024 - Current

Team Member

Grill'd Healthy Burgers
04.2023 - 02.2025

Team Member

Gong Cha
02.2022 - 11.2024

Team Member

Kmart
08.2021 - 02.2022

Crew Member

McDonald's
03.2020 - 07.2021

Bachelor of Business Management/Arts - International Business, Japanese

University of Queensland

Robina State High School

Awards

  • Iwasaki Sangyo Prize Scholarship, 2022, from Department of Education International (DEi) in collaboration with the Consulate General of Japan and Iwasaki Sangyo Corporation

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Zara Bird