Zara Bird
Mudgeeraba
Summary
Dynamic and adaptable professional with a proven track record in customer service. Skilled in office administration and effective communication, I excel in fast-paced environments, ensuring client satisfaction and operational efficiency. Proficiency in Japanese, I bring a positive attitude and strong teamwork skills to every role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
Allstone Projects Pty Ltd
06.2025 - Current
- Supported daily office operations through effective communication with team members and clients.
- Managed incoming calls and emails, ensuring timely responses and information dissemination.
- Sent out invoices to clients for there jobs, ensuring accurate invoices are sent to clients.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and customer inquiries.
Food and Beverage Attendant
HOTA, Home Of The Arts
02.2024 - Current
- Provided exceptional customer service in fast-paced food and beverage environment.
- Operated point-of-sale systems efficiently for accurate order processing and transactions.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Addressed customer complaints and inquiries to verify satisfaction.
- Worked in many areas in the precinct for multiple events. Including; Cafe, Events, Outdoor Events, Theatre bar.
Team Member
Grill'd Healthy Burgers
04.2023 - 02.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food preparation and presentation to ensure quality and consistency.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Gong Cha
02.2022 - 11.2024
- Monitored inventory levels of ingredients, minimizing waste through effective stock management practices.
- Increased drink sales by effectively promoting seasonal and specialty beverages to customers.
- Crafted diverse beverage selections, ensuring quality and consistency in taste and presentation.
Team Member
Kmart
08.2021 - 02.2022
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Operated register to process payments and collect cash payment for order totals.
Crew Member
McDonald's
03.2020 - 07.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization of work areas, enhancing efficiency.
- Operated point-of-sale systems accurately, processing transactions promptly and managing cash register operations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Business Management/Arts - International Business, Japanese
University of Queensland
Brisbane, QLD11-2027
Robina State High School
Gold Coast, QLD12-2022
Skills
- Customer service
- Positive attitude
- Time management
- Office administration
- Japanese proficiency
- Valid Driver's license
- Adaptability under pressure
- Beverage and food preparation
- Upselling strategies
- Teamwork and collaboration
- Multitasking
- Cash register operation
Certification
- JLPT N4 Certificate - Awarded March 2023
- QLD Responsible Service of Alcohol Certificate, Sarina Russo Institute - Awarded Sep 2023
Languages
English
Native or Bilingual
Japanese
Professional Working
Timeline
Office Assistant
Allstone Projects Pty Ltd
06.2025 - Current
Food and Beverage Attendant
HOTA, Home Of The Arts
02.2024 - Current
Team Member
Grill'd Healthy Burgers
04.2023 - 02.2025
Team Member
Gong Cha
02.2022 - 11.2024
Team Member
Kmart
08.2021 - 02.2022
Crew Member
McDonald's
03.2020 - 07.2021
Bachelor of Business Management/Arts - International Business, Japanese
University of Queensland
Robina State High School
Awards
- Iwasaki Sangyo Prize Scholarship, 2022, from Department of Education International (DEi) in collaboration with the Consulate General of Japan and Iwasaki Sangyo Corporation