Zara Burrell

- Effectively managed venue staff and overseeing daily operations

- Implemented and enforced safety policies and procedures to manage risks and prevent from accidents.

- Abided by RSA regulations and acted on situations when needed.

- Monitored the gaming room and provided a safe environment for customers.

- Trained and mentored new staff members and motivated strong performances and growth

- Created strong relationships with customers to maintain loyalty and repeat business

- Supervised Functions and events from start to finish using effective crowd control methods

- Managed and organised functions with customers over the phone, email or in person

- Closed the venue and maintained safe money handling with till counting.

- Communicated with venue manager and followed procedures to the employers standards.

- Effectively used POS system daily and managed tools and successfully acted on errors when they occur

- Supervised, supported and assigned daily work to venue team members.

- Took all precautions for a clean and safe work environment by abiding by the health code and regulations

- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.

- Enhanced team productivity with regular performance evaluations.

- Managed and monitored product quality, service and addressed issues to make improvements.

- Closed the bistro and maintained safe money handling procedures when counting tills.

- Trained staff members with the employers rules and standards.

- Abided by RSA regulations and acted on situations when needed.

- Monitored staff performance and organised work loads for staff.

- Coordinated with kitchen staff to ensure timely food preparations and maintaining consistent quality of food.

- Oversaw events and functions, from start to finish, supervising staff work efficiency and food quality.

- Effectively used POS system daily and managed tools and succesfully acted on errors when they occur

- Provided excellent survive and guest experience and trained the team how to handle different situations.

- Supervised, supported and assigned daily work to bistro team members.

- Took all precautions for a clean and safe work environment by abiding by the health code and regulations.

- Supervised food presentation and plating to enhance visual appeal.

- Performed cash handling duties, provided change and balanced money at end of shift.

- Reported concerns, broken machines, and out-of-order games to supervisor.

- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.

- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to a happy experience.

- Effectively used POS system daily

- Took all precautions for a clean and safe work environment by abiding by the health code and regulations

- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.

- Maintained clean and safe work environment and monitored immediate and surrounding areas

- Communicated with the kitchen staff to provide continuous good quality food.

- Abided by RSA regulations and acted on situations when needed.

- Made and provided Coffees and drinks to encourage break in play for Gaming Customers

- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.

- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.

- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

- Learned about customer service and provided consistent positivity

- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.

- Maintained high customer satisfaction levels by preparing orders accurately.

- Organized and re-stocked various stations and self-service items.

- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

- Successfully managed the Canteen alone.

- Performed cash and card transactions to complete customer purchases.

- Used POS system to enter orders, process payments and issue receipts.