Zara Henderson
Caringbah,New South Wales
Summary
Versatile Practice Manager with a background in healthcare administration. Skilled in managing daily operations, improving workflow efficiency, and developing effective practices. Notable achievements include implementing successful staff training programs and streamlining operational procedures. Strong leadership abilities and adeptness in conflict resolution.
Overview
10
10
years of professional experience
Work History
Practice Manager
Step by Step Learning
Caringbah, New South Wales
01.2024 - Current
- Managed the coordination of staff recruitment, training, and scheduling.
- Offered direction and support to speech therapist for goal attainment.
- Worked alongside multiple NDIS fund's plan managers to guarantee high-quality client care.
- Executed initiatives to ensure compliance with company standards.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Created and implemented policies and procedures for effective practice management.
Medical Secretary
Shire Medical Imaging
Miranda, New South Wales
02.2020 - 01.2024
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the referring doctors.
- Greeted patients upon arrival, collected medical history, and verified there information.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Performed data entry tasks related to patient information into various databases.
- Prepared correspondence such as letters and reports on behalf of the office staff.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Processed payments for co-pays or services rendered using computerised billing software programs.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Transcribed doctor's orders into the electronic health record system.
Duty Operations Manager
Woolooware Golf Club
Woolooware, New South Wales
12.2018 - 02.2020
- Provided training sessions for new staff members on company policies and procedures.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Ensured adherence to health and safety regulations throughout the premises.
- Organised employee appraisals, providing feedback where necessary.
- Liaised with other departments to ensure seamless operations across the organisation.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Monitored inventory levels to ensure product availability for customers.
- Scheduled and organised daily shift rotations for a team of up to 25 employees.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Developed and implemented strategies to improve customer service.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
Community Manager
Equiem
Sydney , New South Wales
11.2014 - 06.2018
- Assisted with developing marketing plans for campaigns and promotions.
- Developed and implemented strategies to increase community engagement.
- Developed and implemented social media campaigns to increase brand awareness and engagement.
- Created content for social media platforms to engage the community.
- Researched new trends in the digital space and adapted accordingly.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Analysed user feedback and identified areas of improvement.
- Responded to customer inquiries in a timely manner.
- Engaged with customers via forums, chatbots, emails.
- Monitored online conversations and provided constructive feedback.
- Maintained relationships with influencers in the industry.
- Updated resident accounts with latest personal information and recent payments.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Created engaging content for newsletters, blogs, and social media posts.
- Oversaw the recruitment and training of new community team members.
- Developed and executed community outreach strategies, increasing engagement.
- Led crisis management efforts to address community concerns promptly.
- Managed budget for community events and activities, ensuring cost-effectiveness.
Education
Diploma - Marketing Management And Research
St George Tafe
Kogarah, NSW01-2017
Skills
- Customer Service
- Schedule Coordination
- Staff Management
- Office Administration
- Events Coordination
- Employee Supervision
- Relationship Development
- Document Management
- Policy and procedure development
- Practice Management
- New Hire Training
- Marketing
- Staff Development
Timeline
Practice Manager
Step by Step Learning
01.2024 - Current
Medical Secretary
Shire Medical Imaging
02.2020 - 01.2024
Duty Operations Manager
Woolooware Golf Club
12.2018 - 02.2020
Community Manager
Equiem
11.2014 - 06.2018
Diploma - Marketing Management And Research
St George Tafe
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