Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zara Kolonis

Glen Waverley,VIC

Summary

To further enhance skills I have acquired from previous employment and to better these skills in a new role.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Sales Expert, VM

David Jones
11.2013 - Current
  • Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
  • Contributed to event marketing, sales and brand promotion.
  • Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Duty Manager, Visual

Pumpkin Patch
01.2003 - 01.2011
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.

Owner, Manager

Sportsman’s Hotel Motel
01.1995 - 01.2002
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Counter Manager

Shiseido
01.1992 - 01.1995
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Implemented visual merchandising strategies to attract customers and promote featured products.

Education

CERT IV - Education Support

MCIE
10-2024

Cert IV - Retail Management

The Gordon
Geelong, VIC
01.2011

Cert III Hospitality -

Sunraysia Tafe
01.1999

Certificate Receptionist & Office Practices -

Sunraysia Tafe
01.1994

Certificate Fitness & Nutrition -

TAFE NSW
NSW
06-1990

Proficiency in English - English Language

Cambridge University
07-1988

Skills

  • Customer service
  • Listening
  • Relationship building
  • Teamwork

Certification

  • ServSafe Food Handler's Certification
  • First Aid Certification
  • Teaching English as a Foreign Language (TEFL) Certification

Languages

Greek
Native or Bilingual

Timeline

Sales Expert, VM

David Jones
11.2013 - Current

Duty Manager, Visual

Pumpkin Patch
01.2003 - 01.2011

Owner, Manager

Sportsman’s Hotel Motel
01.1995 - 01.2002

Counter Manager

Shiseido
01.1992 - 01.1995

Cert III Hospitality -

Sunraysia Tafe

Certificate Receptionist & Office Practices -

Sunraysia Tafe

CERT IV - Education Support

MCIE

Cert IV - Retail Management

The Gordon

Certificate Fitness & Nutrition -

TAFE NSW

Proficiency in English - English Language

Cambridge University

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Zara Kolonis