Zara Penney
Reynella,SA
Summary
Proven Community Access Officer and Call Centre professional from JL42 Ladybirds and AHM, respectively, excelling in client relationship building and problem-solving. Enhanced customer satisfaction and client quality of life through innovative solutions and empathetic service. Skilled in disability awareness and customer service, demonstrating a commitment to personal growth support and health safety. Caring Disability Support Worker skilled at working with individuals living with various disabilities. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
2
2
years of professional experience
Work History
Community Access Officer
JL42 Ladybirds
04.2023 - Current
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Call Centre
AHM
08.2022 - 10.2023
- Collaborated with management for call centre process improvements, resulting in better customer satisfaction scores.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Willunga High School
Willunga, SA10.2019
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Relationship Building
- Disability Awareness
- Client Confidentiality
- Health and safety
- Creative Thinking
- Social Skills Development
- Personal Growth Support
- Willingness to Learn
- Problem Solving
- Customer Service
References
Kelly Klein - ahm Health Insurance (0448 422 121)
Timeline
Community Access Officer
JL42 Ladybirds
04.2023 - Current
Call Centre
AHM
08.2022 - 10.2023
High School Diploma -
Willunga High School
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