Zara Tyerman
Daisy Hill,QLD
Summary
As a Technical Assistant with a year of experience at a Managed Service Provider (MSP), I have developed a robust foundation in IT support and administration. Skilled in managing a diverse array of tickets, I excel in troubleshooting software issues, streamlining laptop and computer deployments, and efficiently managing users within Microsoft 365 admin portals, among other tools. My role involves extensive hands-on experience with installing software, resolving technical problems, and assisting users with mobile devices, underpinned by a keen understanding of vital cybersecurity practices to safeguard digital asset. Recognised for swift issue resolution and clear communication, I am eager to apply my knowledge and passion for technology in a role that offers continuous learning and growth opportunities within the IT field.
Overview
5
5
years of professional experience
Work History
Technical Support Assistant
PKCG
05.2023 - Current
- Improve customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Configure devices, and software to set up workstations for employees.
- Create user accounts and assign permissions.
- Install and configure operating systems and applications.
- Diagnose and troubleshoot software issues.
- Swiftly respond to account breach incidents, minimizing damage and securing user data through prompt and effective remediation strategies.
- Support software installations and updates, ensuring optimal performance for end-users.
- Demonstrate proficiency in navigating and managing the Microsoft 365 Admin Portals, effectively overseeing user accounts, services, and security protocols.
- Triage and respond to IT support tickets, meticulously documenting resolution processes and actions undertaken for each case.
- Adhere to established processes and guidelines, ensuring precision and reliability of IT support tasks and cybersecurity measures.
Team Member
Officeworks Loganholme
09.2021 - 04.2023
- Assisted customers in selecting merchandise best suited to needs.
- Developed strong customer service and product knowledge skills
- Maintained productive, efficient approach to all tasks.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain products based on customer requests.
- Provided customer service via phone calls
Team Member
Woolworths
09.2019 - 08.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organised merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Information Technology - Information Technology
Queensland University of Technology
Brisbane, QLD12.2025
Skills
- Time Management
- Customer Service skills
- Professional communication skills
- Ticket management
- Remote Support
- System Administration
- Incident Management
- Microsoft Windows and Office
- Problem-Solving Ability
Timeline
Technical Support Assistant
PKCG
05.2023 - Current
Team Member
Officeworks Loganholme
09.2021 - 04.2023
Team Member
Woolworths
09.2019 - 08.2021
Bachelor of Information Technology - Information Technology
Queensland University of Technology
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