Zara Webb
Adamstown,NSW
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and customers.
Overview
5
5
years of professional experience
Work History
Customer Concierge Operator
Service NSW
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
Disability Support Worker
Hunter Community Hub
02.2023 - 01.2024
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Maintained detailed records of patient progress, documentation of services and case notes.
Harvey Norman Sales
Harvey Norman
06.2021 - 07.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail, front end service
Bunnings
09.2018 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Trinity Catholic College
Lismore, NSW09.2019
Skills
- Relationship Building
- Call Control
- Complaint Resolution
- Risk Assessments
- Team Leadership
- Documentation Skills
- Computer Skills
- Inventory Management
- Data Inputting
- Active Listening
- Coordination
Personal Information
Date of Birth: 08/21/01
References
- Donna Surtees (Hunter Community Hub) 0437 776 211
- Alf Fransisco (Harvey Norman) 0409 037 771
- Bunnings Lismore 6624 0800
Timeline
Customer Concierge Operator
Service NSW
01.2024 - Current
Disability Support Worker
Hunter Community Hub
02.2023 - 01.2024
Harvey Norman Sales
Harvey Norman
06.2021 - 07.2023
Retail, front end service
Bunnings
09.2018 - 05.2021
High School Diploma -
Trinity Catholic College
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