Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Zara Webb

Adamstown,NSW

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and customers.

Overview

5
5
years of professional experience

Work History

Customer Concierge Operator

Service NSW
01.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Disability Support Worker

Hunter Community Hub
02.2023 - 01.2024
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Maintained detailed records of patient progress, documentation of services and case notes.

Harvey Norman Sales

Harvey Norman
06.2021 - 07.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Retail, front end service

Bunnings
09.2018 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.

Education

High School Diploma -

Trinity Catholic College
Lismore, NSW
09.2019

Skills

  • Relationship Building
  • Call Control
  • Complaint Resolution
  • Risk Assessments
  • Team Leadership
  • Documentation Skills
  • Computer Skills
  • Inventory Management
  • Data Inputting
  • Active Listening
  • Coordination

Personal Information

Date of Birth: 08/21/01

References

  • Donna Surtees (Hunter Community Hub) 0437 776 211
  • Alf Fransisco (Harvey Norman) 0409 037 771
  • Bunnings Lismore 6624 0800

Timeline

Customer Concierge Operator

Service NSW
01.2024 - Current

Disability Support Worker

Hunter Community Hub
02.2023 - 01.2024

Harvey Norman Sales

Harvey Norman
06.2021 - 07.2023

Retail, front end service

Bunnings
09.2018 - 05.2021

High School Diploma -

Trinity Catholic College

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Zara Webb