Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zarah-Jade Parker

Eyre,SA

Summary

As a passionate, enthusiastic and motivated individual i am looking for an opportunity to grow my skills and abilities. I believe I am a reliable, energetic and trustworthy person who would make a great addition to your team and organisation.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Services Australia
Adelaide, SA
02.2021 - Current
  • Conducted a range of customer service functions including call centre and processing work.
  • Actively participated in daily team meetings.
  • Worked independently and as a team.
  • Delivered a simple, helpful, respectful and transparent experience for customers.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Utilised multiple software platforms to complete set tasks.

Care Worker

Clayton Church Homes
Adelaide, SA
  • Assisting with ADL’s.
  • Promoting good hygiene practices.
  • Assisting with toileting, Feeding and any other general needs.
  • Encourage and prompt clients to eat and drink.
  • The use of modified cups and utensils required
    for individual needs.
  • Excellent organisational and time management skills.
  • Using appropriate PPE when necessary.
  • Worked independently and as a team.
  • Displayed exceptional customer service skills, empathy and a willingness to help.
  • Adaptable and embraced change within a dynamic working environment.

Bar Attendant/ Waiter/Gaming Attendant

Roxby Tavern
  • Preparing alcoholic and non-alcoholic beverages.
  • Customer Service.
  • Interacting with customers, taking orders and serving meals.
  • The ability to work in high pressure situations.
  • Attention to detail.
  • Thorough knowledge of products.
  • Listening to and solving customer complaints.
  • Maintaining a clean premise.

Education

Responsible services of alcohol -

01.2009

Responsible gaming -

01.2009

Craigmore High School Year 11 -

01.2008

Cert 3 in Individual Studies (Aged Care) -

Senior First Aid -

Skills

  • Well presented
  • Digitally savvy and can quickly learn new software platforms
  • Highly efficient in computing skills, case noting, documentation
  • Can undertake research, problem solve and make sounddecisions using appropriate judgement
  • Displays resilience and an ability to deal with challenging situations
  • Well developed communication skills and the ability to engage with diverse groups of people while building effective working relationships
  • Excellent hand eye coordination
  • The ability to work well in a team, as well as autonomously
  • A knowledge of WHS procedures and strong initiative
  • Strong working knowledge of Microsoft Office; Word, Excel and PowerPoint
  • Experience in sales, stock control and presentation
  • The ability to provide customer service as well as till operation

Certification

  • Certificate III in Individual Studies (Aged Care)
  • Responsible services of alcohol
  • Responsible Gaming
  • National Police Clearance
  • Senior First Aid

References

Available upon request

Timeline

Customer Service Officer

Services Australia
02.2021 - Current

Care Worker

Clayton Church Homes

Bar Attendant/ Waiter/Gaming Attendant

Roxby Tavern

Responsible services of alcohol -

Responsible gaming -

Craigmore High School Year 11 -

Cert 3 in Individual Studies (Aged Care) -

Senior First Aid -

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Zarah-Jade Parker