Zari Turnbull
Langwarrin,VIC
Summary
Accomplished leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to providing excellent customer service. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
Work History
Retail Reservations Team Leader
APT Travel Group
04.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed through quarterly reviews.
- Empowered team members by delegating responsibilities according to individual strengths.
- Managed conflict resolution
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored new staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
Retail Reservations Lead Advisor
APT Travel Group
04.2019 - 04.2021
- Provided assistance and guidance to team members on a daily basis to improve performance and efficiency
- Performed daily checks on bookings
- Distributed daily statistics to effectively track and monitor progress.
- Collaborated with other leadership members and provided assistance to team leaders as required
- Effectively distributed tasks among staff members, optimizing their unique skills and abilities
- Effectively managed various email inboxes and work groups on a regular basis
- Monitored consultant activity
- Assisting with Customer Resolution emails
- Perform consultant duties listed below when required
Retail Reservations Senior Consultant
APT Travel Group
07.2016 - 04.2019
- Handled incoming calls from retail travel agency partners
- Managed and processed reservations made by travel agents
- Utilized Sabre GDS to efficiently create and manage airfare bookings
- Monitored emails
- Provided guidance and support to newly hired staff members
- Attended expos and information sessions
Admin & Documentation Consultant
APT Travel Group
02.2016 - 07.2016
- Ensured timely issuance of passenger documentation before tour departure.
- Amended itineraries for optimal flow.
- Gathered relevant passenger information from travel agents via phone communication
- Handled incoming calls efficiently and professionally
- Handled customer payments accurately and promptly
- Monitored and managed email correspondence
Restaurant Supervisor
Mambo Restaurant
11.2011 - 02.2016
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Education
Certificate III - Travel
Jetset Training College
Melbourne, VIC11.2015
Certificate IV - Travel And Tourism
Jetset Training College
Melbourne11.2015
VCE Certificate -
Frankston High School
Frankston, VIC12.2012
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliable
- Excellent customer service
- Strong initiative
- Proficient in Microsoft Office
- Multi-tasking
- Hard-working
- Organised
Travel Experience
- Europe – France, Italy, Vatican City, Monaco, Ireland, Switzerland, Belgium, Netherlands, Greece, Germany, Czechia, Austria, Iceland, Hungary, Spain, Portugal, Poland, Denmark, Sweden, Norway, Finland, Latvia, Lithuania, Estonia, Slovenia, Croatia, Turkey
- United Kingdom – England, Scotland, Northern Ireland
- Asia & Middle East – Vietnam, Cambodia, Thailand, Japan, Indonesia (Bali), Singapore, Qatar, UAE, Jordan
- South America – Brazil, Argentina, Chile, Peru
- Africa – Egypt, South Africa, Zambia, Zimbabwe, Tanzania (including Zanzibar), Kenya, Malawi, Morocco
- Oceania – Australia, Fiji
Timeline
Retail Reservations Team Leader
APT Travel Group
04.2021 - Current
Retail Reservations Lead Advisor
APT Travel Group
04.2019 - 04.2021
Retail Reservations Senior Consultant
APT Travel Group
07.2016 - 04.2019
Admin & Documentation Consultant
APT Travel Group
02.2016 - 07.2016
Restaurant Supervisor
Mambo Restaurant
11.2011 - 02.2016
Certificate III - Travel
Jetset Training College
Certificate IV - Travel And Tourism
Jetset Training College
VCE Certificate -
Frankston High School
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