Zarif Korkmaz
Black Town,Sydney
Overview
6
6
years of professional experience
Work History
SERVER
JAPANEIRO
08.2021 - 09.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Welcome guests with a warm and friendly demeanor.
- Assist in seating guests and providing them with menus.
- Get them settled with waters, drinks, bread, etc.
- Communicate any specials or promotions.
- Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
- Take accurate food and beverage orders from guests and enter them into the POS system.
- Make recommendations based on guests' preferences and dietary restrictions.
- Answer any questions regarding the menu, including allergies or special requests.
- Coordinate with the kitchen staff to ensure all of the table’s orders are prepared and delivered on time and together.
- Serve food and beverages promptly and efficiently, ensuring accuracy and goodpresentation, and timed so the entire table is served within a reasonable time frame.
- Check on guests during their meals to ensure satisfaction and address requests/concerns.
- Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
- Provide attentive and personalized service, anticipating guests' needs.
- Handle guest complaints or concerns professionally and bring issues to management when necessary.
- Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
- Present bills to guests and handle payment transactions accurately and quickly.
- Communicate effectively with team members to facilitate a positive working environment.
- Assist colleagues during busy periods or when needed.
- Participate in pre-shift meetings and training sessions as required.
FOOD RUNNER
El Taco
06.2020 - 03.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Cashier
PATRIA COFFEE
03.2018 - 05.2020
- Greet and welcome customers in a friendly and professional way, ensuring a positive first and/or last impression for the establishment.
- Accurately process cash, credit card, and digital (tap, phone-based) payment transactions using the operation’s POS system, maintaining a high level of accuracy and attention to detail.
- Calculate and provide customers with correct change and receipts, ensuring transparency and accountability in all financial transactions.
- Handle customer inquiries, resolve complaints or issues promptly and courteously, and escalate matters to the supervisor or manager when necessary.
- Maintain a clean and organized cashier station, including cash drawer and surrounding areas, to ensure a visually appealing and efficient work environment.
- Collaborate with the kitchen and waitstaff to ensure timely and accurate order processing and communicate any special requests or modifications effectively.
- Stay up to date with menu items, pricing, and promotions to accurately answer customer questions and make suggestions when required.
- Adhere to all company policies and procedures, including cash handling protocols, safety and security measures, and food safety regulations.
- Assist in other front-of-house tasks as needed, including seating guests, taking reservations, and assisting with to-go orders.
- Continuously strive to improve customer service by seeking feedback, staying updated on industry trends and implementing best practices.
Education
HUMAN RESOURCES
DOKUZ EYLUL UNIVERCITY
TURKEY2018
Skills
- Beverage Preparation
- Order Delivery Practices
- Food Running
- Food Inspection
- Safe Food Handling
- Table Setting
- Customer service
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
SERVER
JAPANEIRO
08.2021 - 09.2023
FOOD RUNNER
El Taco
06.2020 - 03.2021
Cashier
PATRIA COFFEE
03.2018 - 05.2020
HUMAN RESOURCES
DOKUZ EYLUL UNIVERCITY
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