Zarii Khalil
Weston,ACT
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Belluci's
06.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
Junior Waitress
Meating Room
01.2019 - Current
- My family own the restaurant, so I help out often when needed, and during school holidays.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Performed opening and closing duties within bar area according to schedule.
Education
High School Diploma -
Merici College
Braddon, ACT12.2022
Skills
- Customer service
- Always being friendly
- Dealing with complaints and unhappy customers
- Excellent in communicating and talking to customers
- Operation of the register/ cash handling
- Putting through customers orders
- Receiving cash payment and giving change
- Memorising specific button/keys
- Memorising orders
- Clear tables
- Clearing food and drinks
- Cleaning cutlery and dishes
- Wiping down and sanitizing tables after customers
- Start and end of day procedure
- Opening up the business
- Getting the business ready for customers
- Packing up chairs tables etc at the end of the day
- Making sure dishes are done and put away
- Checking that all doors are locked and windows are closed
- Cleaning & housekeeping
- Sanitizing and cleaning surfaces
- Vacuuming and mopping
- Doing dishes and polishing cutlery
- Keeping the business Covid-19 safe
- Babysitting
- Being responsible for younger kids
- Making sure kids are safe and well taken care of
- Helping when someone feels unwell
- Safe Food Handling
- Menu Recommendations
- Dining Area Maintenance
- Point of Sale Operation
- Tableside Service
- Payment Processing
Certification
Responsible Service of Alcohol Certificate (RSA): April 2022- April 2025
Provide First Aid Certificate: May 2022- May 2025
References
Meating room:
Robii Khalil - 0411 092 362
Belluci's Woden:
Andre Wilks - 0406 377 510
Yash Bhosale - 0416 400 735
Timeline
Waitress
Belluci's
06.2021 - Current
Junior Waitress
Meating Room
01.2019 - Current
High School Diploma -
Merici College
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