Zarina Chand

• Build strong relationships with clients to effectively anticipate their needs and provide homes that clients are looking for either for investments or their home.
• Be responsible for a portfolio of clients, by calling potentials clients as to where they are sitting with their property needs
• Calling existing and new clients seeing whether they need assistance with home loans from the mortgage broker.
• Prospecting and cold calling
• Conducting open for inspections
• Letter Box Drops
• Business development
• Victorian Agent's Representative Certificate
• Current driver's license and own car
• Strong communication skills both written and verbal
• Excellent personal presentation
• Highly motivated, punctual, reliable and honest
• Career minded, Driven, Strive to Succeed
• A "Can Do" Attitude and Willingness to Learn
• Excellent communication and interpersonal skills
• Prospecting to find future leads
• Data management
• Enquiry management: fielding and responding to enquiries via email, phone and SMS
• Conduct open homes and private buyer appointments
• Prospecting activities to generate leads: calls, door knocking, developing relationships
• Database management: data entry, contact management
• Diary management: organise and facilitate appointments, meetings and inspections

Inbound and outbound calls
Increased customer satisfaction by reaching out and contacting new customers
to drive new sales whilst providing exceptional customer service
Comparing health insurance policies to find saving and suitable policy for
customers.
Cross selling electricity and gas as well.
Motivated and driven by working in a high performing environment.
Used Microsoft Word and other software tools to create documents and other
communications.
Exceeded goals through effective task prioritization and great work ethic.
Oversaw daily operations to ensure high levels of productivity.
Participated in continuous improvement by generating suggestions, engaging
in problem-solving activities to support teamwork.
Developed team communications and information for meetings.
Quickly learned new skills and applied them to daily tasks, improving
efficiency and
productivity.
Used critical thinking to break down problems, evaluate solutions and make
decisions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Resolved problems, improved operations and provided exceptional service.
Worked from home (remotely Monday - Friday)

Selling & Promoting sheepskin rugs, ugg boots & moccasins
Make sure products are up to date with orders
Rapport building with customers
Account management skills
Negotiation skills
Able to work independently to achieve sales targets and deadlines
Excellent communication skills
Ability to drive success, a self-motivated individual with a strong work ethic
Highly organized with exceptional management skills
Objection handling
Product knowledge & analysis of clients needs
Active listening skills
Buyer – Seller Agreement
Post – Sale Relationship Management (continue building and maintaining the
relationship after the sale)
Passion for selling
Results orientated.

Responsible for selling Prepaid Telstra Products
Such as Prepaid Mobile Phones, Wireless Broadband, Recharge Cards, Phone
Cards
Contacting small to medium businesses
Cold calling, trying to produce more customers to increase sales
Keeping existing customers & selling new products
Responsible for new customers & building rapport
Dealing with complaints
Dealing with inbound calls; Such as: Ordering of products, Enquiry on new
products or how to sign up with Prepaid Partners Pty Ltd
Keeping track of new applications & existing customers
Sales were successful
Hitting 70% - 100% run rate to get commission on monthly basis as per
company contract
Data entry & Regular Spreadsheet Use (Excel)
Intermediate Computer Skills & Knowledge
Programs such as Microsoft Outlook, Excel & Windows
Large work experience in the service industry with absolute customer
orientation
Good exposure to the faced paced work environment at call centres
Pleasant & clear voice
Great convincing powers developed through complete knowledge of the
product, great patience & persistence during the conversation with the
customer.

Responsible for selling Post Paid Optus Products
Such as: Mobile Phones & Plans formulated from business needs, Wireless
Broadband & Netbooks
Contacting businesses
Cold calling, trying to produce more customers, expanding on the campaign &
business
Building rapport
Doing an analysis of current telephone bills & formulating a solution best
suited for the business
Persuading the business to make the customer switch to the one provider,
making them
realize they can save & reinvest into their own business
Call backs for customer service to see how their services were going
Inbounds calls for signing up new customers, answering any questions &
concerns
Time management skills.