Zarina Howard
Sydney,NSW
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
16
16
years of professional experience
Work History
Relationship Manager
Interleasing Australia
03.2019 - Current
- Built and maintained strong relationships with a portfolio of high-profile clients.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Analysed fleet data and presented in-depth quarterly and annual reviews to identify areas of risk and reduce costs.
- Participated in staff meetings to discuss innovative strategies to improve services.
Operations Manager
Bell Fleet Management Australia
12.2016 - 03.2019
- Developed and implemented procedures for the fleet operations team.
- Negotiated contracts with suppliers to decrease expenses and increase profit whilst maintaining the relationship.
- Managed the novated lease settlement process through funding agents.
- Created and managed the dealer network, including the coordination of vehicle deliveries.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Created B2C marketing content.
Senior Relationship Executive - Client Services
ORIX Australia
08.2013 - 09.2016
- Managed a portfolio of high-profile corporate clients.
- Stayed current on company offerings and industry trends.
- Supervised, motivated and mentored a team of relationship executives.
- Monitored and reported on key performance indicators for vehicle lease quoting, reporting and response times.
- Completed whole-of-life analysis and provided recommendations on vehicle fleet to reduce overall cost.
- Fielded customer complaints and implemented quick and effective resolutions.
- Provided team with in-house training on new products.
- Analysed fleet reports and provided clients with recommendations based on risk management.
- Attended client fleet reviews with relationship managers.
Senior Relationship Executive - Operations
ORIX Australia
08.2007 - 08.2013
- Supervised, motivated and mentored a team of relationship executives.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Provided customers with knowledgeable, friendly support during the life cycle of the lease.
- Managed and monitored team key performance indicators for reimbursements, payout figures, contract reconciliations, and terminations.
- Fielded customer complaints and implemented quick and effective resolutions.
- Provided team with in-house training on new products.
- Prepared customer surveys monthly and provided feedback to relevant department managers based on net promoter scores.
Education
No Degree - Macquarie Leasing Introducer
Macquarie Group
Sydney, NSW09.2018
No Degree - St George Automotive Accreditation
St George
Sydney, NSW07.2017
Certificate IV - Frontline Management
New Horizons
Sydney, NSW07.2013
Skills
- Asset Management
- Risk management
- Client Relationships
- Customer portfolio management
- Relationship building and management
Timeline
Relationship Manager
Interleasing Australia
03.2019 - Current
Operations Manager
Bell Fleet Management Australia
12.2016 - 03.2019
Senior Relationship Executive - Client Services
ORIX Australia
08.2013 - 09.2016
Senior Relationship Executive - Operations
ORIX Australia
08.2007 - 08.2013
No Degree - Macquarie Leasing Introducer
Macquarie Group
No Degree - St George Automotive Accreditation
St George
Certificate IV - Frontline Management
New Horizons
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