Zarina Montenegro
Southport,QLD
Summary
Professional Care Advisor with proven ability to deliver exceptional Clients support and guidance. Skilled in assessing client needs, coordinating care plans, and managing resources effectively. Strong collaborator, adaptable to changing situations, and focused on achieving optimal outcomes for clients and families . Known for empathy, communication skills, team worker, time management and reliability in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Advisor
Cura Community Services
Gold Coast, Australia
01.2021 - Current
- Support Seniors under Commonwealth Home Support Program
- Case Management Home Care Package
- Coordinate Services in accordance with WH&S guidelines, Aged Care Standards, and government service agreements
- Undertake assessments, design Care Plans, organise budgets and services for more than 300 Seniors
- Monitor services provided
- Educated Clients on self-care management, promoting independence and autonomy in their daily lives.
- Promoted a supportive environment for clients by addressing concerns and answering questions promptly and accurately.
- Served as a liaison between healthcare providers, community organizations, insurance companies, and clients to facilitate coordinated care delivery.
- Demonstrated adaptability in responding effectively to changes in cases or external circumstances, ensuring seamless continuity of care for clients.
- Collaborated with interdisciplinary teams to enhance quality of care provided to patients.
Support Worker
Cura
Gold Coast, Australia
01.2020 - 01.2021
- Documenting and reporting
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Participated in professional development and training opportunities to enhance clinical skills.
- Support more than 100 clients to live independently, access the community and achieve their personal goals
- Assisted more than 100 clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Support Worker
Liberty Community Connect
Gold Coast, Australia
01.2020 - 01.2021
- Documenting and reporting change in conditions, incidents or clients achievements after the service delivered
- Support more than 60 clients to live independently, access the community and achieve their personal goals
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Volunteer - 'I Speak Your Language' Program
Multicultural Communities Council
Gold Coast, Australia
01.2020 - 01.2021
- Supporting 10 Spanish immigrants to keep connection with their home language and support their needs through phone calls and home visits
- Monthly reporting to the Program Coordinator about outcomes of the phone calls, one to one personal chats.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Case Manager-Training and Employment
Thamarrurr Development Corporation
Wadeye, Australia
01.2019 - 01.2020
- Match job seekers with employers
- Eliminated the jobseekers' barriers for employment readiness by creating individualised job plans to enable their successful job placement
- Make referrals to appropriate support services, including trainers, health practitioners, counsellors, educational programs, NDIS and CDP providers for developing their skills, health services, prevention programs, founding and counselling services
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Ambulance Officer
St John's Ambulance
Kununurra, Australia
01.2018 - 01.2019
- Ambulance Driver
- First Aid Responder
- Report to the hospital staff about the state of the patient
- Record digitally the treatment and support given to the patients
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Volunteer Tutor Program
TAFE
Gold Coast, Australia
01.2015 - 01.2016
- Support immigrants and refugees to improve their English language skills for work, further study and everyday activities
Education
Certificate III - Individual Support
TAFE Gold Coast
Gold Coast, QLD01.2021
Certificate - Youth Development and Counselling
The Career Academy
01.2020
Diploma - Community Services specialised in Case Management
Inspire Education Australia
01.2019
Diploma - Leadership and Management
Imagine Education Australia
01.2016
Skills
- Team Leadership
- Analytical
- Work under Pressure
- Holistic Approach
- Problem-Solving
- Flexible/Adaptable
- Client Confidentiality
- Follow-up skills
- Cultural Sensitivity
- Customer Service
- Verbal and written communication
Certification
- Understanding and Preventing Dementia
- Respond Holistically to Client Issues
- First Aid and CPR Certificate
- First Aider Mental Health
- COVID 19 E learning Training (9 modules)
- NDIS worker Orientation module
- PEPA Palliative Training
Volunteer Experience
- I Speak Your Language Program, Multicultural Communities Council, Gold Coast, QLD, 01/20 - 12/21, Supporting Spanish immigrants to keep connection with their home language and support their needs through the reporting to the Program Coordinator.
- Ambulance Officer, St John’s Ambulance, Kununurra, WA, 01/18 - 12/19, Ambulance Driver., First Aid Responder., Report to the hospital staff about the state of the patient., Record digitally the treatment and support given to the patients.
- Volunteer Tutor Program TAFE, Gold Coast, 01/15 - 12/16, Support immigrants and refugees to improve their English language skills for work, further study and everyday activities.
References
- Corinne Butt, former Support At Home Manager, Cura Community Services, Gold Coast, QLD, 4214, 0406657593, corinneb@cura.org.au
- Troy Nicholls former Chief Operations Officer , Cura Community Services , Gold Coast, QLD
Attributes
- Team Leadership
- Analytical
- Work under Pressure
- Holistic Approach
- Problem-Solving
- Flexible/Adaptable
- Conflict-Resolution
- Solutions-Oriented
- Team Player
Accomplishments
- Managed high caseload on regular basis
- Achieved 100% comply audit by completing reviews and assessment and budgets with accuracy and efficiency.
- Documented and resolved client complaints which led positive outcomes and clients satisfaction.
- Supervise and training new team members
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieve positive reviews about the organisations i have worked with from clients, family and community members through effectively case management and service delivery
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Care Advisor
Cura Community Services
01.2021 - Current
Support Worker
Cura
01.2020 - 01.2021
Support Worker
Liberty Community Connect
01.2020 - 01.2021
Volunteer - 'I Speak Your Language' Program
Multicultural Communities Council
01.2020 - 01.2021
Case Manager-Training and Employment
Thamarrurr Development Corporation
01.2019 - 01.2020
Ambulance Officer
St John's Ambulance
01.2018 - 01.2019
Volunteer Tutor Program
TAFE
01.2015 - 01.2016
Certificate III - Individual Support
TAFE Gold Coast
Certificate - Youth Development and Counselling
The Career Academy
Diploma - Community Services specialised in Case Management
Inspire Education Australia
Diploma - Leadership and Management
Imagine Education Australia