Zarin Tasnim Subah
11A Hibble Street, West Ryde,NSW
Summary
Dedicated Medical Receptionist with the ability to complete tasks accurately in a fast-paced environment even with conflicting deadlines. Works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Cooperative team participant with positive and optimistic attitude. Highly ambitious, self-motivated, hardworking and always willing to learn.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Gastroenterologist
Westmead Specialist Medical Centre, Westmead, NSW
02.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed and filed financial documentation for accounting purposes.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
All Rounder
MAD TOPPINGS
Sydney, NSW
01.2022 - 06.2022
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Education - Early Childhood Education
Excelsia College
69-71 Waterloo Rd, Macquarie Park NSW 211309.2027
Bachelor of Psychology - Medicine, Health And Human Sciences
Macquarie University
Sydney, NSW08.2023
PTE - Pearson Test of English
PTE Academic
Parramatta, NSW06.2023
IELTS - English
British Council
Dhaka Bangladesh2020
HSC (Higher School Certificate) - Science Education
The Millennium Stars School And College
Rangpur Cantonment, Rangpur, Bangladesh2019
SSC (Senior School Certificate) - Science
The Millennium Stars School And College
Rangpur Cantonment, Rangpur, Bangladesh2016
Skills
- Critical Thinking
- Taking Client Histories
- Medical Recordkeeping
- Call Transfers
- Front Desk Operations
- Information Assurance
- Invoice Preparation
- Payment Scheduling and Collection
- Maintaining Financial Records
- Teamwork and Collaboration
- Complex Problem-Solving
- Adaptable and Flexible
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Arabic
Limited Working
Timeline
Medical Receptionist
Gastroenterologist
02.2022 - Current
All Rounder
MAD TOPPINGS
01.2022 - 06.2022
Bachelor of Education - Early Childhood Education
Excelsia College
Bachelor of Psychology - Medicine, Health And Human Sciences
Macquarie University
PTE - Pearson Test of English
PTE Academic
IELTS - English
British Council
HSC (Higher School Certificate) - Science Education
The Millennium Stars School And College
SSC (Senior School Certificate) - Science
The Millennium Stars School And College