Zarlasht Zikria
Summary
With over 5 years of dedicated experience in Customer Service and 4 years in a fast paced Workers Compensation industry, I am well-versed in handling diverse customer inquiries, providing effective solutions, and ensuring seamless interactions with professionalism and efficiency.
Throughout my career, I have demonstrated a high level of energy and drive, consistently striving to exceed performance expectations. As a team player, I value collaboration and possess the ability to build positive customer rapport swiftly, fostering long-term loyalty and satisfaction.
Overview
11
11
years of professional experience
Work History
Claims Advisor
Employers Mutual Limited
07.2019 - Current
- Working closely with Managers, Injured Workers, Employers, treating health providers and internal Specialists to determine the most effective treatment and Return to Work Plan
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Ensure that claims are managed in accordance with NSW legislation, policies, guidelines and all activities are completed within applicable timeframes
- Identify and resolve customer enquiries and complaints from a variety of internal and external parties in a timely manner
- Built and maintained relationships with clients to provide ongoing support.
- Trained new and existing employees on best customer service practices to improve overall customer handling skills.
Sales Assistant
Rebel Sport
06.2017 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
Filing Clerk, Receptionist
Linfox
02.2019 - 06.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Gym Receptionist
Full Force Gym
04.2012 - 05.2018
- Collected payments, processed transactions and updated relevant records.
- Answered questions and addressed, resolved, or escalated issues to management to satisfy customers.
- Opening and closing Gym facilities
- Maintained close contact with customers to provide updates on issues or service requests.
- Stock Control
Education
Certificate IV Human Resource Management -
TAFE NSW
06.2018
Diploma - Human Resource Management
TAFE NSW
11.2018
Skills
- The ability to build and maintain excellent internal and external relationships
- Excellent interpersonal skills - able to work within a team
- Excellent organisation skills - able to prioritise work and meet deadlines
- Strong attention to detail and organisation
- Able to communicate effectively and in a professional manner
- SYSTEMS/TECHNICAL SKILLS
- CRM Application
- Guidewire Application
- General Computer Skills
- MS Office Applications
Timeline
Claims Advisor
Employers Mutual Limited
07.2019 - Current
Filing Clerk, Receptionist
Linfox
02.2019 - 06.2019
Sales Assistant
Rebel Sport
06.2017 - Current
Gym Receptionist
Full Force Gym
04.2012 - 05.2018
Certificate IV Human Resource Management -
TAFE NSW
Diploma - Human Resource Management
TAFE NSW
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