Zarli Kerr

In my customer service role at a gym, I was responsible for welcoming members, handling enquiries, managing memberships, and providing support with bookings and facility use. I ensured a positive and professional experience for all clients by maintaining a friendly and helpful attitude, resolving issues efficiently, and promoting a clean, safe, and inclusive environment. This role strengthened my communication skills and ability to work effectively in a fast-paced, customer-focused setting.

As a camp counselor in America, I had the unique opportunity to teach videography to campers, helping them develop creative skills in filming and editing while encouraging self-expression. Alongside this, I served as a lifeguard, ensuring the safety of all participants during swimming activities. This dual role allowed me to combine my passion for creativity and safety, while fostering a fun, supportive, and engaging camp environment.

I provided administrative support for Integrity at Life Saving Victoria, managing complaints and working closely with club members to address concerns and uphold organisational standards. This role involved careful communication, documentation, and coordination to ensure fair and timely resolution of issues while maintaining positive relationships within the community.

As part of my role, I coordinated social media posts for sporting carnivals, which included creating and scheduling content such as event updates, results, and post-carnival wrap-ups. This involved ensuring timely and engaging coverage to keep the community informed and connected throughout the events.

Provided administrative support for water safety education programs, assisting with writing and editing communications such as newsletters, educational materials, and promotional content to help promote key safety messages.

Provided administrative support in Life Saving Sport, assisting with event coordination, data entry, record management, and general day-to-day operations to help ensure the smooth running of competitions and programs.

In my role, I worked closely with students, staff, and parents to support student development and achieve shared goals. I provided assistance to students with disabilities and additional needs, helping to create an inclusive and supportive learning environment. My responsibilities also included office and administration duties, as well as attending excursions and extra-curricular activities to further support student engagement and learning outside the classroom.

As part of a university project, I collaborated with Vision Australia Radio to pre-record youth-related articles for broadcast. This involved selecting relevant content, refining it for audio delivery, and recording segments that were both informative and engaging for a diverse audience. Working with Vision Australia gave me valuable insight into accessible media and the importance of inclusive communication, while also helping me develop practical skills in voice recording and content adaptation.

In my role as a lifeguard, I was responsible for ensuring the safety of all patrons by monitoring pool areas, enforcing safety rules, and responding quickly to emergencies. Alongside lifeguarding duties, I worked at the kiosk, handling customer service, sales, and basic food preparation. I also assisted with general maintenance of the facility, helping to keep the environment clean, safe, and welcoming for all visitors. This role developed my attention to detail, communication skills, and ability to remain calm under pressure.