Zarlie Gittoes
Broke
Summary
Enthusiastic and passionate worker with a friendly and warm personality, takes pride in providing excellent customer service and creating memorable and enjoyable experiences for customers. Skilled in anticipating customer needs, engaging with customers effectively and efficiently, and resolving issues in timely manner. Maintains focus and positive attitude in fast-paced situations and high-volume environments. Experience in customer service and hospitality, loves learning new things, great at working independently and in a team.
Overview
2
2
years of professional experience
Work History
Waitress
Smokin' Hot And Saucy
01.2022 - 12.2022
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Restocked and refilled items and boxes of goods, kept track of current stock and rearranged storage areas.
- Washed and sanitized dishes, tables, and workspaces, loading dishes and utensils into a dishwasher.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Kitchen Hand
Krinklewood Biodynamic Vineyard
05.2021 - 11.2021
- Removed trash and cleaned kitchen garbage containers.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Plated and presented food following chef requirements.
Education
Currently Studying - Bachelor of Media And Communication
University of Newcastle
Newcastle, NSW12.2026
High School Diploma -
Singleton High School
Singleton, NSW09.2022
Skills
- Stocking and Replenishing
- Price Memorization
- Supply Restocking
- Greeting and Escorting Guests
- Team Collaboration
- Hospitality Service Expertise
- Service Prioritization
- Waiting Tables
- Transactions and Cash Handling
- Food and Beverage Service
- Kitchen Operations
- Works Well Independently
- Willing to Learn
- Upbeat and Positive Personality
Timeline
Waitress
Smokin' Hot And Saucy
01.2022 - 12.2022
Kitchen Hand
Krinklewood Biodynamic Vineyard
05.2021 - 11.2021
Currently Studying - Bachelor of Media And Communication
University of Newcastle
High School Diploma -
Singleton High School
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