Zawadi Siteur
Mordialloc,VIC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Sales Associate
Miss Etam
05.2014 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Action
12.2014 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Administrative Intern
Let’s Meet in Athens
09.2015 - 12.2015
- I worked in a bike tour company in Athens in the administration and as a tour guide
Receptionist Intern
ST Christopher’s Inns
02.2017 - 06.2017
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
Au-pair
Parents Of Child
07.2017 - 09.2017
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in Language through immersive conversation and activities.
- Taught children everyday skills and language.
- Summer job
Sales Associate
H&M Hennes & Mauritz
08.2018 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Receptionist Intern
XBase
02.2020 - 06.2020
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Reduced wait times for appointments by efficiently handling walk-ins and identifying gaps in the schedule for same-day bookings.
- Increased client retention through attentive listening, addressing concerns promptly, and offering solutions when applicable.
All Rounder
Safari Lodge Davidson
10.2020 - 12.2020
- Hospitality work: bar, housekeeping, reception, and waitress
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Head Housekeeper
Bay Motel
12.2020 - 03.2022
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
Housekeeper
Evolve Talent
06.2021 - 11.2021
- Working in the mines
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Bartender
Federal Hotel
10.2021 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Receptionist
XBase
01.2022 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Event Host
Via Hostels
06.2022 - 11.2022
- Developed creative marketing strategies to promote events, attracting new clients and expanding the business''s reach.
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Coordinated schedules and timelines for events.
- Collaborated with cross-functional teams to ensure all aspects of the event were effectively coordinated and executed on time.
Bartender
Hop Production
02.2023 - 09.2024
- Bartender at Festivals
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Marketing Intern
Authentic Asia
09.2023 - 12.2023
- Worked in the marketing and sales department
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Conducted market research to identify target audiences and optimize marketing efforts.
Customer Service Representative
DHL Express
12.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Secondary Vocational Education - Tourism
Rijn IJssel
Netherlands09.2017
Bachelor Of Applied Science - Tourism Management
Saxion University of Applied Science
Netherlands09.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Product Knowledge
- Sales Support
- Hospitality and service industry background
Availability
Fully available and flexible with scheduling.
Countryoforigin
The Netherlands
Personal Information
- Age: 27
- Visa Status: currently: working holiday visa. Next year: partner visa
Hobbies and Interests
- Gym/pilates
- Travelling
- reading
Languages
Dutch
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
DHL Express
12.2023 - 09.2024
Marketing Intern
Authentic Asia
09.2023 - 12.2023
Bartender
Hop Production
02.2023 - 09.2024
Event Host
Via Hostels
06.2022 - 11.2022
Receptionist
XBase
01.2022 - 05.2022
Bartender
Federal Hotel
10.2021 - 01.2022
Housekeeper
Evolve Talent
06.2021 - 11.2021
Head Housekeeper
Bay Motel
12.2020 - 03.2022
All Rounder
Safari Lodge Davidson
10.2020 - 12.2020
Receptionist Intern
XBase
02.2020 - 06.2020
Sales Associate
H&M Hennes & Mauritz
08.2018 - 02.2020
Au-pair
Parents Of Child
07.2017 - 09.2017
Receptionist Intern
ST Christopher’s Inns
02.2017 - 06.2017
Administrative Intern
Let’s Meet in Athens
09.2015 - 12.2015
Sales Associate
Action
12.2014 - 08.2018
Sales Associate
Miss Etam
05.2014 - 05.2014
Secondary Vocational Education - Tourism
Rijn IJssel
Bachelor Of Applied Science - Tourism Management
Saxion University of Applied Science
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