Zayaan Hossain

Retail Assistant And Customer Care Representative

Darwin

Summary

Dedicated and dependable retail professional with experience in customer service and reception roles. Currently pursuing studies at Charles Darwin University, committed to delivering exceptional customer experiences through effective communication and problem-solving. Demonstrates strong adaptability, the ability to work efficiently under pressure, and a consistently positive attitude. Eager to further develop skills and contribute meaningfully to a dynamic retail team.

Overview

2025

years of professional experience

years of post-secondary education

Languages

Work History

Telesales Representative

Call Point Business Solutions

Retail Assistant

Jingili Supermarket

11.2024 - 02.2025

Greeted customers and assisted with purchases and inquiries
Operated cash register and EFTPOS system with accuracy
Restocked shelves and maintained a clean, organised store
Helped with daily closing procedures and stock control
Delivered friendly service and supported team in a fast-paced retail setting

Customer Service Assistant

Meena Bazaar Supermarket

01.2021 - 01.2023

Handled cash transactions and provided assistance to shoppers
Maintained product displays and stocked items
Resolved customer concerns promptly
Helped ensure smooth store operations

Education

Bachelor - [Your Course]

Charles Darwin University

Darwin, NT

01.2024 - Current

Skills

Retail Customer Service
Cash Handling & EFTPOS
Product Stocking & Merchandising
POS System Operation
Time Management
Fast Learner
Conflict Resolution

Friendly & Approachable
Cleanliness & Store Presentation
Team Collaboration
Call center experience
Problem-solving
Active listening
Product knowledge

Availability

Available after university hours and on weekends. Open to early morning or evening shifts.

Accomplishments

Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline