Zayabeth Dyer
Melbourne
Summary
At Big W I am a dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling customer information, using online proceedings on home delivery and click and collect purchase orders and commiting to new work positions . Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Furthermore, at Noble Steel Trading I have been recognised consistently for excellent performance and contributions to success in the Steel industry and throughout my other work fields. I am enthusiastic about engaging with other employees as well as customers, and am eager to contribute to team success through hard work, attention to detail and excellent organisational skills.
In search for obtaining this new position, do I hope to demonstrate passion, hard work and persistence as job seeker but also as an individual. I am enthusiastic and eager to contribute to team success through attention to detail, motivation and excellent organisational skills.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Retail Assistant/Retail Supervisor
Big W
04.2023 - Current
- Worked in mutiple areas: Service Desk, Front End, Online Hub, Changing Rooms which answered all store calls, Party Shop, Hardgoods, Softgoods, Click and Collect.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Developed strong rapport with customers and created positive impression of business.
- Assisted customers with prompt and polite support in-person and via telephone.
Noble Steel Trading
Jeffrey Dyer
03.2016 - Current
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
- Repairing the machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Moved and packed over 168 packages to loading area every day using varies types of equipment and conveyor systems.
- Reviewed orders by inspecting labeling, packaging and contents.
Fratellis
Michael
10.2017 - 04.2018
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Big Dog Diner
Kris And Kacie Stephens
04.2017 - 09.2017
- Assembled food orders while maintaining appropriate portion control.
- Prepped food items for later use to save staff time during busy hours.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Wiped counters, tables and sanitized other equipment to maintain clean food prep and dining areas.
Oporto
Anshu
10.2016 - 04.2017
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Coordinated and participated in promotional activities
Education
Bachelor of Commerce/Bachelor of Law - Business Law
Deakin University
221 Burwood Hwy, Burwood VIC 3125 08.2022 - Current
Advanced Diploma of Justice - Criminology
Chisholm Institute
Fletcher Rd, Frankston VIC 3199 06.2020 - 06.2021
Diploma - Criminal Justice
Chisholm
Fletcher Rd, Frankston 02.2019 - 12.2019
Victorian Certificate Education -
McClelland Secondary College
31 Belare Avenue, Frankston 02.2013 - 10.2018
Skills
- Intake assessments
Superior verbal and written communication skills
Worksite coordination
Retail experience
Communications
Accomplishments
Within McClelland College i had received the following awards: The Academic Excellence Award: Foods Technology, English, Art. The Academic Excellence Award: Inquiry, Drama, Literacy. A offered Art Scholarship
Additional Information
1. Caitlin Lay (previous co-worker at Oporto)
- Mobile Phone: 0400 892 294
- Email Address: caitlin89294@gmail.com
2. Amy Appleyard (Supervisor at Big W)
- Mobile Phone: 0403 219 272
- Email Address: amyapple1703@gmail.com
3. Jeffrey Dyer (Owner of Noble Steel Trading)
- Mobile Phone: 0409 561 767
- Work Phone: 03 9792 3484
- Email Address: jeff.noblesteel@outlook.com
Timeline
Retail Assistant/Retail Supervisor
Big W
04.2023 - Current
Bachelor of Commerce/Bachelor of Law - Business Law
Deakin University
08.2022 - Current
Advanced Diploma of Justice - Criminology
Chisholm Institute
06.2020 - 06.2021
Diploma - Criminal Justice
Chisholm
02.2019 - 12.2019
Fratellis
Michael
10.2017 - 04.2018
Big Dog Diner
Kris And Kacie Stephens
04.2017 - 09.2017
Oporto
Anshu
10.2016 - 04.2017
Noble Steel Trading
Jeffrey Dyer
03.2016 - Current
Victorian Certificate Education -
McClelland Secondary College
02.2013 - 10.2018
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