Zeyd Ibrahimi
Sydney,NSW
Summary
Motivated and safety-conscious airport ground operations professional with hands on experience in passenger marshaling, baggage handling, and disruption coordination. Proven ability to operate under pressure, communicate effectively with diverse teams, and contribute to seamless airport operations. Now seeking to bring customer first energy and operational precision to the role of Customer Journey Officer at Qantas.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Airport Ground Operations Agent
Qantas Ground Services
10.2022 - Current
- Marshal passengers between terminal and aircraft across domestic operations, ensuring clear guidance, safety, and efficient boarding processes
- Coordinate closely with flight crew and airport staff to ensure timely aircraft turnarounds
- Handle baggage loading/unloading with a strong focus on accuracy and speed
- Monitor safety zones and enforce regulations on the tarmac
- Support disruption management by providing real-time updates and clear instructions to customers
- Deliver exceptional service to passengers during high-pressure moments, especially delays or gate changes
Education
Bachelor Of Business - Business
Western Sydney University
Sydney, NSW11.2024
Skills
- Passenger marshaling & tarmac coordination
- Disruption handling & clear communication
- Team collaboration across airport operations
- Strong attention to safety and detail
- Fast learner with high computer literacy
- Calm and composed under pressure
- Positive and solutions-oriented mindset
Certification
- Airside Safety & Awareness
- Aviation Security Identification Card (ASIC) –Active
- Manual Handling & WHS Training
Languages
Arabic
Professional Working
Timeline
Airport Ground Operations Agent
Qantas Ground Services
10.2022 - Current
Bachelor Of Business - Business
Western Sydney University
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