Zayd Jama
Endeavour Hills,Australia
Summary
Motivated and personable first-year engineering student with over three years of frontline customer service and sales experience at McDonald's. Skilled at building instant rapport, turning everyday interactions into sales, and staying calm and efficient under pressure. A reliable, hardworking team player who goes the extra mile to deliver a great customer experience and always driven to do better than yesterday.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Melbourne, VIC
05.2023 - Current
- Worked every area – front counter, customer service, drive-thru,
- kitchen, and delivery.
- Served high volumes of customers quickly and accurately under pressure.
- Upsold meals, promotions, and add-ons to drive sales and order value.
- Handled cash and card payments and ran the front counter at peak times.
- Recognised by management for reliability and a strong work ethic.
- Assisted in stock management, ensuring accurate inventory levels and product availability.
- Collaborated with team to maintain high standards of customer service and satisfaction.
Retail Assistant
The Reject Shop
01.2023 - 06.2023
- Delivered friendly, efficient customer service on a busy shop floor.
- Promoted in-store deals and add-ons to boost daily sales.
- Trusted with responsibilities usually reserved for paid staff.
- Left with a glowing reference for my reliability and work.
- Assisted customers with product inquiries and transactions to enhance shopping experience.
- Left with a glowing reference for my reliability and work.
- Maintained store cleanliness and organization to ensure a welcoming environment.
Education
Bachelor of Engineering - Engineering (honours): Civil Engineering
RMIT University
Melbourne, VIC12.2029
Skills
- Excellent customer service and communication
- Cash handling and POS operation
- Stock receiving and organisation
- Beauty and skincare product knowledge
- Visual merchandising and store presentation
- Time management and teamwork
- Reliable, punctual, and committed
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
Accomplishments
- 3 years of consistent employment at Mecca
- Trusted with responsibilities across multiple departments
- Recognised for punctuality, teamwork, and positive attitude
- Trusted to train and onboard new crew members
- Earned Employee of the Month
Timeline
Crew Member
McDonald's Restaurant
05.2023 - Current
Retail Assistant
The Reject Shop
01.2023 - 06.2023
Bachelor of Engineering - Engineering (honours): Civil Engineering
RMIT University
Availability
- Flexible hours — available weekdays, weekends, and during holidays.
- Willing to work early mornings, evenings, or late nights.