Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline

Zayd Mohammad

Sydney,NSW

Summary

Final-year Law and Business student at the University of Technology Sydney with hands-on experience in legal operations, including at the Crown Solicitor’s Office. Proficient in both administrative and legal functions, with demonstrated expertise in legal research, document drafting and review, case management, and stakeholder engagement across diverse legal matters. Recognised for discretion, precision, and the ability to perform under pressure. A quick learner with a strong command of legal technologies such as CSO internal systems, Office 365, Mattersphere, Elite 3E, LEAP, Content Manager (TRIM), and Adobe. Committed to continuous professional growth and contributing effectively within fast-paced legal environments.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Legal Secretary

Crown Solicitors Office (CSO)
Sydney, NSW
03.2025 - Current
  • Managed court filings and client correspondence accurately.
  • Streamlined solicitor scheduling via calendar coordination.
  • Researched case law and precedents to support litigation.
  • Maintained litigation databases and Excel records.
  • Drafted legal documents and correspondence in Word.
  • Monitored deadlines to ensure procedural compliance.
  • Prepared trial exhibits and supporting materials.
  • Attended court to observe hearings and trials.

Customer Service Representative

Sydney Water
Parramatta, NSW
06.2024 - 03.2025
  • Resolved customer complaints to boost satisfaction.
  • Processed service requests via CRM systems.
  • Assisted with water service and billing inquiries.
  • Advised customers on conservation and service policies.
  • Educated customers on water conservation practices effectively.
  • Trained new staff on procedures and service standards.

Customer Service Representative

Service NSW
Rockdale, NSW
03.2023 - 03.2024
  • Processed license renewals and vehicle registrations.
  • Issued photo cards under strict confidentiality protocols.
  • Ensured compliance through thorough identity document verification.
  • Managed records using the DOS-based DRIVES system.
  • Administered learner and knowledge tests.
  • Ensured policy compliance when handling sensitive data.

Legal Clerk - Volunteer

ANB Lawyers and Conveyancers
Sydney, NSW
09.2023 - 12.2023
  • Drafted legal documents and client correspondence.
  • Reviewed documents for legal compliance.
  • Liaised with clients to gather case information.
  • Responded to routine client inquiries professionally.

Customer Service Agent

Commonwealth Bank of Australia/Bankwest
Eveleigh , NSW
02.2022 - 04.2023
  • Monitored transactions using fraud detection tools.
  • Analyzed data to identify suspicious patterns.
  • Maintained detailed records of customer interactions.
  • Trained staff on service protocols and software systems.

Education

Bachelor of Law (LLB)

University of Technology Sydney, Sydney, NSW
03-2026

Bachelor of Business (BBus)

University of Technology Sydney, Sydney, NSW
12-2026

Skills

  • Legal research
  • Legal documentation review
  • Stakeholder communication
  • Data management
  • Customer service
  • Attention to detail
  • Team collaboration
  • Exhibit preparation
  • Drafting legal documents
  • Scheduling and coordination
  • Criminal law expertise
  • Legal systems adaptability

Certification

  • First Aid Trained (HLTAID011)

Languages

English
Proficient (C2)
C2
Arabic
Upper Intermediate (B2)
B2

Affiliations

  • Court Observations: Regularly attend proceedings at the Local, District, and Supreme Courts to deepen understanding of courtroom procedures and litigation strategies.
  • Legal Presentations & Seminars: Participate in professional development events hosted by legal associations, CSO, universities, and government bodies to stay informed on current legal issues and practices.
  • Legal Research Projects: Contribute to research initiatives and assist in compiling legal briefs, file notes and case summaries as part of role and academic work.
  • Student Legal Societies: Active member of university law societies, participating in networking events, competitions, and leadership initiatives.

References

References available upon request.

Timeline

Legal Secretary - Crown Solicitors Office (CSO)
03.2025 - Current
Customer Service Representative - Sydney Water
06.2024 - 03.2025
Legal Clerk - Volunteer - ANB Lawyers and Conveyancers
09.2023 - 12.2023
Customer Service Representative - Service NSW
03.2023 - 03.2024
Customer Service Agent - Commonwealth Bank of Australia/Bankwest
02.2022 - 04.2023
University of Technology Sydney - , Bachelor of Law (LLB)
University of Technology Sydney - , Bachelor of Business (BBus)

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Zayd Mohammad