Dynamic leader with a proven track record at MECCA Brands, adept at driving store KPIs and enhancing profit margins. Specializes in team development, sales operations, and exceptional customer service. Skilled in problem resolution and multitasking, ensuring operational excellence and a superior customer experience.
- Open and closing of store and cash register
- Increasing profit margins
- Driving store KPI'S
- Team Building
- Training and leading the team
- overseeing staff
- Submitting takings and EOD reports after trading
- Swift problem solving in urgent situations
- Protecting the customer experience
- Educating customers on their needs ( makeup, skin and hair )
- Beauty consultations
- Greeting and connecting with customers
- maintaining the cleanliness within the store
- Managing / leading store
- Open and closing of store and cash register
- Team Building
- Training and leading all staff
- Submitting takings and EOD reports after trading
- Swift problem solving in urgent situations
- Increasing profit margins
- Driving store KPI'S
- Ensuring a great customer experience
- overseeing staff
- Greeting and conversating with customers
- Styling Customers
- Nose and Ear Piercings
- Conducing all piercing training / courses
- maintaining the cleanliness within the store
- Visual merchandising updates
- Managing / leading entire venue
- Staff rostering / time management
- Bookings / reservations
- Training and leading all staff members
- Managing staffing cost
- Managing liquor cost
- Open and closing of cash register
- Submitting takings and EOD reports after trading
- Hosting / conducting events
- Swift problem solving in urgent situations
- Connecting with sponsors and stakeholders to ensure ideals are being met
- Increasing profit margins
- Ensuring a smooth and successful service during trade
- Overseeing staff
- Controlling the ambience in the venue
- Greeting and conversing with customers
- Maintaining the cleanliness within the venue
- Lead and direct the team
- Train all staff
- Help staff staff increase and develop new skills
- Provide staff rosters
- Payment to employees
- Invoice clients
- Liaise with customers
- Quoting job / service's