Summary
Overview
Work History
Education
Skills
Timeline
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Zaylee Brown

Chandler,NSW

Summary

Dynamic leader with a proven track record at MECCA Brands, adept at driving store KPIs and enhancing profit margins. Specializes in team development, sales operations, and exceptional customer service. Skilled in problem resolution and multitasking, ensuring operational excellence and a superior customer experience.

Overview

7
7
years of professional experience

Work History

Zone Manger

MECCA Brands
11.2023 - Current

- Open and closing of store and cash register
- Increasing profit margins
- Driving store KPI'S
- Team Building
- Training and leading the team
- overseeing staff
- Submitting takings and EOD reports after trading
- Swift problem solving in urgent situations
- Protecting the customer experience
- Educating customers on their needs ( makeup, skin and hair )
- Beauty consultations
- Greeting and connecting with customers
- maintaining the cleanliness within the store

Store Manager

Lovisa
05.2023 - 11.2023

- Managing / leading store
- Open and closing of store and cash register
- Team Building
- Training and leading all staff
- Submitting takings and EOD reports after trading
- Swift problem solving in urgent situations
- Increasing profit margins
- Driving store KPI'S
- Ensuring a great customer experience
- overseeing staff
- Greeting and conversating with customers
- Styling Customers
- Nose and Ear Piercings
- Conducing all piercing training / courses
- maintaining the cleanliness within the store
- Visual merchandising updates

Venue Manager

Eros
01.2021 - 01.2023

- Managing / leading entire venue
- Staff rostering / time management
- Bookings / reservations
- Training and leading all staff members
- Managing staffing cost
- Managing liquor cost
- Open and closing of cash register
- Submitting takings and EOD reports after trading
- Hosting / conducting events
- Swift problem solving in urgent situations
- Connecting with sponsors and stakeholders to ensure ideals are being met
- Increasing profit margins
- Ensuring a smooth and successful service during trade
- Overseeing staff
- Controlling the ambience in the venue
- Greeting and conversing with customers
- Maintaining the cleanliness within the venue

Manger

Team Clean
01.2018 - 07.2021

- Lead and direct the team
- Train all staff
- Help staff staff increase and develop new skills
- Provide staff rosters
- Payment to employees
- Invoice clients
- Liaise with customers
- Quoting job / service's

Education

Certificate III - Hairdressing

Unity Hair
Sydney, NSW
11-2018

Diploma of Beauty - Beauty

Elite Hair & Beauty Academy
11-2016

High School Diploma -

Dapto High School
Sydney NSW
11-2015

Certificate III - Veterinary Science

TAFE NSW
Sydney, NSW
11-2015

Skills

  • Sales team leadership
  • Sales operations
  • Operations management
  • Sales reporting
  • Sales targets
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Team building
  • Customer relations
  • Relationship building
  • Problem resolution
  • Professional and courteous
  • Task prioritization
  • Self motivation
  • Task delegation
  • Staff management
  • Good judgment
  • Professionalism
  • Team development
  • Goal setting
  • Hiring and training
  • Managing operations and efficiency
  • Work Planning and Prioritization
  • Scheduling and coordinating

Timeline

Zone Manger

MECCA Brands
11.2023 - Current

Store Manager

Lovisa
05.2023 - 11.2023

Venue Manager

Eros
01.2021 - 01.2023

Manger

Team Clean
01.2018 - 07.2021

Certificate III - Hairdressing

Unity Hair

Diploma of Beauty - Beauty

Elite Hair & Beauty Academy

High School Diploma -

Dapto High School

Certificate III - Veterinary Science

TAFE NSW
Zaylee Brown