Summary
Overview
Work History
Education
Skills
Timeline
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Zayli Keen

Woolooware,NSW

Summary

I have worked in both retail and beauty for almost 10 years. I have worked in high end beauty salons in Sydney and managed retail business's as well.

Experienced eyebrow artist provides optimal treatment and services while successfully liaising with clients. I am a valuable team player knowledgeable in lash lifting and tinting, eyebrow services and lip blushing cosmetic tattooing. Focusing on providing customers with memorable experiences to build clientele base with repeat business.

Overview

4
4
years of professional experience

Work History

Eyebrow Artist

Kristin Fisher
04.2023 - 01.2024
  • Used social media platforms to promote salon and services.
  • Performed thorough aftercare instructions for clients, reducing potential complications post-threading treatment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Mentored new staff members on best practices for eyebrow threading, boosting overall team performance and skill level.
  • Conducted in-depth consultations with clients to determine desired eyebrow shape and style, resulting in tailored services that met their expectations.
  • Promoted salon''s products and services, contributing to increased sales and overall business growth.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Eyebrow Artist

Pretty Healthy
03.2022 - 02.2023
  • Answered phone calls and emails to schedule client appointments.
  • Utilized advanced techniques in hair removal, including waxing and threading.
  • Boosted salon revenue by upselling additional services and retail products during appointments.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Contributed to salon growth by participating in marketing initiatives such as promotional events or social media campaigns.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Suggested treatments and styles to suit the clients needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.

2IC Manager

Quiksilver
03.2020 - 01.2021
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Onboarded new employees with training and new hire documentation.

Education

Diploma of Beauty Therapy - Beauty

Gymea Tafe
11.2016

Finished Year 11 -

The Jannali High School
Jannali, NSW
10.2015

Skills

  • Supply Replenishment
  • Time management
  • organised and well presented
  • Budget Management
  • Product expertise
  • Trend Monitoring
  • Facial Anatomy Knowledge
  • New Technique Development
  • Workspace Organization
  • Adaptable to Changing Client Needs
  • Product Knowledge
  • Colour matching master
  • Staff Training and Development
  • Performance Management
  • Staff Development
  • Goal Setting
  • Performance reviewing
  • Customer Service
  • Performance Evaluations
  • Problem Resolution

Timeline

Eyebrow Artist

Kristin Fisher
04.2023 - 01.2024

Eyebrow Artist

Pretty Healthy
03.2022 - 02.2023

2IC Manager

Quiksilver
03.2020 - 01.2021

Diploma of Beauty Therapy - Beauty

Gymea Tafe

Finished Year 11 -

The Jannali High School

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Zayli Keen