Zaynab Rezai
Narre Warren South,Australia
Summary
Skilled in customer service, sales techniques, and open to learning and achieving skills that will further improve my performance in the workplace. Enthusiastic about contributing to a dynamic retail setting and delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Woolworths
01.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Worked efficiently in fast pace periods.
- Assisted customers and handled transactions.
Server
Plaka Gyros
09.2024 - 08.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Pancake Parlour
01.2022 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Worked in the drinks area where I made beverages.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Student -
Narre Warren South P-12 College
Skills
Adaptable and Flexible
Coordination skills
Upselling
Hospitality and Accommodation
High-Energy and Stamina
Complex Problem-Solving
Transactions and Cash Handling
Confident
Building customer relationships
LANGUAGES
English
Farsi/dari
Additional Information
Name: Zahra Kazimi
Title: Team supervisor
Number: 0468377911
Email: z.kazimi00@gmail.com
ADDITIONAL INFORMATION
- DOB: 01/01/2007
- Female
Timeline
Server
Plaka Gyros
09.2024 - 08.2025
Woolworths
01.2024 - Current
Pancake Parlour
01.2022 - 01.2023
High School Student -
Narre Warren South P-12 College
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