ZAYNAB TIJANI
Sydney,NSW
Summary
An enthusiastic and skilled individual with a proven track record of 5 years in public-facing roles. Worked individually and as part of a team and have gained experience in planning and executing community-based programs while prioritizing activities and managing time over the course of my academic and professional career. Possess a Master's degree in public health with hands-on experience as a communication and customer service representative, making me confident that my contributions are professionally and academically sound.
Overview
6
6
years of professional experience
Work History
Program Assistant
The Aid Initiative
04.2018 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed over 20 documents per day using both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Conducted research and analyzed data to inform program decisions.
- Coordinated and communicated with external stakeholders to support program objectives.
Mental Health Support Worker
Cuerden Care
02.2022 - 07.2023
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
- Provided clients with recommendations to community resources.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
Communications Officer
Buitech Constructions Limited
04.2019 - 01.2022
- Developed media strategies to support product launches, increase public visibility and drive customer engagement.
- Acted as point of contact for inbound media related calls.
- Coordinated and directed public relations activities to align with corporate strategic goals.
- Collaborated with internal stakeholders to design strategies for messaging and communications.
- Represented company at multiple public forums and conferences.
- Oversaw website copy and social media platforms.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Customer Service Representative
Zaolat Global Nigeria Enterprises
12.2017 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Master of Science - Public Health
University of Central Lancashire
United Kingdom07.2023
Bachelor of Science - Applied Chemistry
University of Ilorin
Nigeria10.2017
Skills
- Health Promotion
- Program Framework
- Program Planning
- Strategic Outreach
- Leadership
- Teamwork
- Partnership & Collaboration
- Critical thinking
- Problem Solving
Timeline
Mental Health Support Worker
Cuerden Care
02.2022 - 07.2023
Communications Officer
Buitech Constructions Limited
04.2019 - 01.2022
Program Assistant
The Aid Initiative
04.2018 - Current
Customer Service Representative
Zaolat Global Nigeria Enterprises
12.2017 - 02.2019
Master of Science - Public Health
University of Central Lancashire
Bachelor of Science - Applied Chemistry
University of Ilorin
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