ZAYNAB TIJANI
Sydney,NSW
Summary
An enthusiastic and skilled individual with a proven track record of 5 years in public-facing roles. Worked individually and as part of a team and have gained experience in planning and executing community-based programs while prioritizing activities and managing time over the course of my academic and professional career. Possess a Master's degree in public health with hands-on experience as a communication and customer service representative, making me confident that my contributions are professionally and academically sound.
Overview
6
6
years of professional experience
Work History
Program Assistant
The Aid Initiative
Lagos, Nigeria
04.2018 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed over 20 documents per day using both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Conducted research and analyzed data to inform program decisions.
- Coordinated and communicated with external stakeholders to support program objectives.
Mental Health Support Worker
Cuerden Care
United Kingdom
02.2022 - 07.2023
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
- Provided clients with recommendations to community resources.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
Communications Officer
Buitech Constructions Limited
Lagos, Nigeria
04.2019 - 01.2022
- Developed media strategies to support product launches, increase public visibility and drive customer engagement.
- Acted as point of contact for inbound media related calls.
- Coordinated and directed public relations activities to align with corporate strategic goals.
- Collaborated with internal stakeholders to design strategies for messaging and communications.
- Represented company at multiple public forums and conferences.
- Oversaw website copy and social media platforms.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Customer Service Representative
Zaolat Global Nigeria Enterprises
Lagos, Nigeria
12.2017 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Master of Science - Public Health
University of Central Lancashire
United Kingdom07.2023
Bachelor of Science - Applied Chemistry
University of Ilorin
Nigeria10.2017
Skills
- Health Promotion
- Program Framework
- Program Planning
- Strategic Outreach
- Leadership
- Teamwork
- Partnership & Collaboration
- Critical thinking
- Problem Solving
Timeline
Mental Health Support Worker
Cuerden Care
02.2022 - 07.2023
Communications Officer
Buitech Constructions Limited
04.2019 - 01.2022
Program Assistant
The Aid Initiative
04.2018 - Current
Customer Service Representative
Zaolat Global Nigeria Enterprises
12.2017 - 02.2019
Master of Science - Public Health
University of Central Lancashire
Bachelor of Science - Applied Chemistry
University of Ilorin