Zaynab Zeena El-Chakik
Fairfield,NSW
Summary
- Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
- Experienced student with over 3 years of experience in many types of work industries. Excellent reputation for resolving problems and improving customer satisfaction.
- Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
- Recognize the importance of ones needs in a respectful and inclusive manner, while self-aware of the racial, cultural and religious sensitivities of a diverse base.
- Able to effectively work in a responsible manner and also recognize risks and applies the highest standard of safety in the workplace.
Overview
2
2
years of professional experience
Work History
Tender Love and Care
Mustafa Hamady
Bankstown, NSW
12.2020 - Current
- Worked with disability participants to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to participants, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Learnt/ applied positive behavioral support strategies.
- Supported their social skills by planning out of home activities (i.e. morning/ evening routines, daily exercises, bowel/ shower care, meal preparation, medication management and household cleaning)
- Responded to challenging behavioral needs.
Mc Donalds
Vishal Kumar
Bass Hill, NSW
04.2019 - 12.2019
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with various team members to meet customers' requests.
- Fast working to ensure customers' get their order correctly and perfectly.
Big W
Aya Abbas
Liverpool, NSW
05.2018 - 01.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Coordinated restocking of sales floor with current merchandise.
- Answered questions about store policies and addressed customer concerns.
Receptionist
Work Placement
Green Valley, NSW
04.2018 - 04.2018
- Managed Email and message clients
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed and maintained courteous and effective working relationships.
- Assisted in preparation of paperwork
Education
Associate of Arts - Foundation Studies Diploma- Primary Teaching
Western Sydney University
Sydney, NSW09.2025
High School Diploma -
Chester Hill High School
Chester Hill, NSW10.2020
Skills
- Attention to detail
- Quick learning skills
- Exceptional listener
- Report writing
- Cleaning and Sanitizing
- Problem Solving
- Contributing team member
- Customer Relations
Timeline
Tender Love and Care
Mustafa Hamady
12.2020 - Current
Mc Donalds
Vishal Kumar
04.2019 - 12.2019
Big W
Aya Abbas
05.2018 - 01.2019
Receptionist
Work Placement
04.2018 - 04.2018
Associate of Arts - Foundation Studies Diploma- Primary Teaching
Western Sydney University
High School Diploma -
Chester Hill High School