Zoravar Deo
Blackburn South,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
EastLink
06.2023 - Current
- Promoted company brand and unique offerings through personalized customer service.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Crew Member
11.2022 - Current
- Accurately operated cash register to process customer payments
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Observed customer purchases in line and differentiated between standard portions
Crew Member
11.2022 - 02.2023
- Replenished serving stations with fresh food and cleaned up spills
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Assisted other team members to achieve goals
- Worked well with teammates and accepted coaching from management team
Education
Bachelor of Commerce And Computer Science - Finance
Whitefriars College
12.2026
Skills
- Inbound Call Management
- Account Management
- Consultative Sales
- Customer Support
- Upselling
- Call Center Operations
- Complaint Handling
- Technical Support
- Payment Processing
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Officer
EastLink
06.2023 - Current
Crew Member
11.2022 - Current
Crew Member
11.2022 - 02.2023
Bachelor of Commerce And Computer Science - Finance
Whitefriars College
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